We partnered with NNUHT to create a harmonious service that would relieve in-patient capacity at the hospital and enhance patient choice. Delayed transfers of care and high bed occupancy rates are persistent challenges for much of the NHS. The joint service we developed with Norfolk and Norwich University Hospitals – NNUH at Home – combated these problems by creating additional capacity and easing and speeding the flow of patients from hospital to home, while continuing to deliver expert care. Open and positive collaboration is a key element of NNUH at Home, and a reason our partnership has been so successful. The service compliments and integrates with existing systems, rather than replicating them.
NNUH at Home provides two home-care pathways. ‘Early supported discharge’ offers bridging packages of care so that patients can leave hospital as soon as they are medically fit to do so, supported in the comfort of their homes while longer term health and social care is identified. Under the ‘virtual ward’ pathway, IV therapy is delivered at home by our team, with the patient remaining under the care of the hospital consultant.
The service has enjoyed outstanding patient satisfaction: 100% would recommend to their friends and family. This is the greatest achievement: for us, patients come first, always.
We believe this milestone demonstrates that when the NHS and the private sector join together harmoniously, brilliant feats can be accomplished. On every side, there is a growing recognition of both the strength of these partnerships and the necessity. We hope to continue to play our part in promoting and delivering them – for the benefit of hospitals, healthcare workers, and most importantly, patients.
As Cursty Pepper, Emergency & Urgent Care Performance & Recovery Operations Director at NNUHT and SRO of the service, comments:
“We are delighted to have reached such a positive landmark for this invaluable service that, through collaborative working, has led to us being able to support so many patients return to their own homes sooner, and in turn release bed capacity to support improved flow through the hospital.
“We look forward to continuing on this journey and to further develop the model as part of the Norfolk and Waveney System urgent care programme.”
Find out more about the process of commissioning HomeLink Healthcare.
To speak to a member of our team about hospital at home services, call us on (020) 3137 5370 or contact us. You can tell us about your situation, and we can tell you more about our experience of hospital at home and how we might be able to help you.
“I am so grateful to have been referred to HomeLink Healthcare, they have really helped me get back on my feet. If I had stayed in the hospital I would not have achieved everything I have done”
“The visiting therapist took her time with me, was always providing encouragement and without that I wouldn’t be at the point I am today.”
HomeLink Healthcare’s AHPs Team and Lewisham Adult Therapy Team are finalists for a CAHPO Award 2022.Read more
A recent feasibility assessment concluded that implementing Hospital at Home services would free up significant numbers of inpatient beds.Read more
Read about the benefits of admission avoidance to patients.Read more
Patients are assessed by a HomeLink Healthcare physiotherapist in the care home within 72 hours of admission and start receiving physiotherapy and re-ablement immediately.Read more
Intensive physiotherapy at home can dramatically improve patient outcomes, shorten waiting lists and reduce care costs by over 65%.Read more