Celebrating saving the NHS 10,000 bed days

Case study Partnerships 15th Jun 2021

This is a really good service that should be expanded. It enabled me to come home two weeks earlier which was better for my wellbeing and saved the cost of me being in hospital. The nurses were very friendly and considerate. Patient feedback

It’s important to take the time to mark achievements. Today at HomeLink Healthcare, we’re proud to celebrate a significant landmark with one of our co-created services: saving over 10,000 bed days for the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHT). For the almost 600 patients who have already benefitted from this pioneering service, this means an average of 18 days at home instead of in hospital.

We partnered with NNUHT to create a harmonious service that would relieve in-patient capacity at the hospital and enhance patient choice. Delayed transfers of care and high bed occupancy rates are persistent challenges for much of the NHS. The joint service we developed with Norfolk and Norwich University Hospitals – NNUH at Home – combated these problems by creating additional capacity and easing and speeding the flow of patients from hospital to home, while continuing to deliver expert care. Open and positive collaboration is a key element of NNUH at Home, and a reason our partnership has been so successful. The service compliments and integrates with existing systems, rather than replicating them.

NNUH at Home

NNUH at Home

NNUH at Home provides two home-care pathways. ‘Early supported discharge’ offers bridging packages of care so that patients can leave hospital as soon as they are medically fit to do so, supported in the comfort of their homes while longer term health and social care is identified. Under the ‘virtual ward’ pathway, IV therapy is delivered at home by our team, with the patient remaining under the care of the hospital consultant.

The service has enjoyed outstanding patient satisfaction: 100% would recommend to their friends and family. This is the greatest achievement: for us, patients come first, always.

We believe this milestone demonstrates that when the NHS and the private sector join together harmoniously, brilliant feats can be accomplished. On every side, there is a growing recognition of both the strength of these partnerships and the necessity. We hope to continue to play our part in promoting and delivering them – for the benefit of hospitals, healthcare workers, and most importantly, patients.

Patients spent an average of 18 days being treated at home instead of in the hospital.

As Cursty Pepper, Emergency & Urgent Care Performance & Recovery Operations Director at NNUHT and SRO of the service, comments:

“We are delighted to have reached such a positive landmark for this invaluable service that, through collaborative working, has led to us being able to support so many patients return to their own homes sooner, and in turn release bed capacity to support improved flow through the hospital.

“We look forward to continuing on this journey and to further develop the model as part of the Norfolk and Waveney System urgent care programme.”


Find out more about the process of commissioning HomeLink Healthcare.

Get in touch

To speak to a member of our team about hospital at home services, call us on (020) 3137 5370 or contact us. You can tell us about your situation, and we can tell you more about our experience of hospital at home and how we might be able to help you.

“You did everything exceptionally and allowed me to leave hospital six weeks earlier than planned because of the service you provided.


Patient feedback

“I am so grateful to have been referred to HomeLink Healthcare, they have really helped me get back on my feet. If I had stayed in the hospital I would not have achieved everything I have done”

Patient feedback

“I want to thank you from the bottom of my heart, and let you know that the work you do makes a true difference to people’s lives and wellbeing.”

Dr Vassiliki Bravis Consultant, Imperial College London

“Exceptional, amazing service with highly qualified staff. I felt confident at all times that staff knew how to deal with my picc line and my four times-a-day antibiotics was made easier by such lovely caring and compassionate staff”

Patient feedback

“The visiting therapist took her time with me, was always providing encouragement and without that I wouldn’t be at the point I am today.”

Patient feedback

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