Improving Oncology Pathways Through At-Home Blood Testing at The London Clinic

The partnership between The London Clinic and HomeLink Healthcare has delivered meaningful improvements to the oncology patient journey, particularly in reducing waiting times, increasing operational efficiency, and enhancing clinical flexibility. By introducing a ‘pre chemotherapy bloods at home’ service, The London Clinic has been able to transform a traditionally time-intensive pathway into a more streamlined, patient-centred experience.

Reduction in Patient Waiting Times and Fewer Journeys for Patients

With the introduction of HomeLink Healthcare’s at-home blood collection service, the waiting time for treatment has been reduced by an average of 83% for patients who have their bloods taken in advance.

This substantial improvement that not only enhances patient satisfaction but also reduces the physical and emotional burden associated with long hospital visits—particularly important for oncology patients undergoing intensive treatment.

Efficiency Gains for The London Clinic as well as for Patients

The benefits extend beyond those directly using the at-home service. By shifting a proportion of taking bloods into the community, HomeLink Healthcare has alleviated pressure on The London Clinic’s in-house phlebotomy services.

As a result, patients who continue to have their bloods taken at the clinic have also experienced up to 40% shorter waiting times from appointment to treatment. This demonstrates how redistributing workload can create system-wide efficiencies, improving the experience for all patients, not just those using the new service.

Supporting Chemotherapy Preparation

An often-overlooked benefit is the additional time this model provides to pharmacy teams. With blood results available earlier, pharmacists have more time to prepare chemotherapy medications. This reduces time pressure, supports accuracy, and enhances overall treatment safety.

Increased Flexibility and Clinical Safety

HomeLink Healthcare’s service offers a standard 48-hour turnaround for blood testing, with the flexibility to adjust to 24-hour or 72-hour windows depending on clinical need. This adaptability provides several key advantages:

• Early identification of abnormal (deranged) blood results, allowing clinicians more time to assess and respond appropriately.
• Opportunities for repeat testing, particularly in cases where initial samples are inconclusive or unsuccessful (e.g., difficult venous access).
• Improved contingency planning, ensuring that patients are not delayed on the day of treatment due to avoidable issues.

A More Patient-Centred Model of Care

The collaboration between The London Clinic and HomeLink Healthcare represents a shift toward a more proactive and patient-centric model. By moving essential but routine elements of care—such as blood testing—into the home, which has improved patient flow, and created a more responsive and resilient oncology service.

Matthew Clark, Head of Operations: Cancer Care at The London Clinic commented: “The introduction of at-home blood collection through HomeLink Healthcare has delivered measurable and meaningful benefits for The London Clinic. With significant reductions in waiting times, improved operational efficiency, and enhanced clinical flexibility, this partnership demonstrates how innovative service models can elevate both patient experience and healthcare delivery.”

If you think your organisation would benefit from a partnership like this please call us on (020) 3137 5370 or fill in the form below.