Hospital at Home services

Our services across Norfolk and Waveney ICS free up the equivalent of two hospital wards every day.

Our Hospital at Home services: 

  • free up hospital ward capacity 
  • improve patient flow 
  • offer patients more choice
  • reduce delayed discharges
  • cost significantly less than the equivalent in-patient stay

We do this by working flexibly through the following clinical pathways:  

Early supported discharge & D2A pathways

Patients who are medically stable can come out of hospital sooner to continue their pathway to full recovery in the place they call home, rather than in hospital. This may include nursing and/or physiotherapy care. 


Virtual wards

Patients who are medically stable can come out of hospital sooner to continue their pathway to full recovery in the place they call home, rather than in hospital. This may include nursing and/or physiotherapy care. 


Using a person-centred approach, individuals learn or re-learn the skills necessary to be able to engage in activities/occupations that are important to them.

Admission Avoidance

Admission avoidance

Active treatment by healthcare professionals in the patient’s home for a condition that otherwise would require acute hospital in-patient care, always for a limited time period. 

Intermediate care at home services

An ‘at home ward’ of hospital beds enables patients to receive Intermediate Care at Home, for up to six weeks, as soon as they are medically stable and for up to six weeks.

“Having just recovered from a recently diagnosed infection, I would like to say a huge thank you to your team that were involved in my treatment. They are professional, hardworking, inspirational, dedicated, caring and above all great ambassador for the NHS.”
– Patient feedback

The hallmarks of our work across these pathways include: 

  • working in partnership with other providers to coordinate and schedule care and address inequalities in access to care
  • pre-discharge assessment
  • facilitating same-day transfer/discharge
  • home-based care up to QDS (visits up to four times a day), seven days a week
  • a 24/7 on-call service, every day of the year
  • real-time activity data / analytics
  • key performance indicators and business intelligence reporting
  • care management and coordination

Work with us

Find out more about the process of commissioning HomeLink Healthcare to set up a Hospital at Home service.

Get in touch

To speak to a member of our team about our Hospital at Home services, call us on (020) 3137 5370 or contact us.  You can tell us about your situation, and we can tell you more about our experience and how we might be able to help you.


Case study

Partnership with HomeLink saves 20,000 bed days at James Paget Hospital

Hospital at Home, Partnerships

The service, known as Paget at Home, creates an additional ward of capacity every day, by providing treatment and care at home to patients who would otherwise have remained in hospital.

Read more
Case study

Collaboration with four NHS organisations frees up two hospital wards every day

Hospital at Home, Partnerships

HomeLink Healthcare has been working across Norfolk & Waveney ICS alongside multiple NHS organisations to respond to exceptional capacity challenges.

Read more
Company news

2023 staff survey delivers excellent results with 84% staff engagement

Staff experiences

HomeLink Healthcare use the Happiness Index to measure staff happiness and engagement. Read more about the results of the survey here.

Read more
Case study

Joined-up work demonstrates compassion and helps avoid two hospital admissions

Hospital at Home, Patient experiences

Whilst the multi-disciplinary team were constructing a longer-term plan, the HomeLink team recognised where and how the couple were struggling and prevented two hospital re-admissions.

Read more
Thought leadership

NEW White Paper: Virtual Wards – Achieving the Ambition, Delivering the Benefits

Hospital at Home, Virtual ward

How well is the NHS doing against its ambitions in terms of capacity and occupancy? What needs to be done? And what does good look like?

Read more

“You did everything exceptionally and allowed me to leave hospital six weeks earlier than planned because of the service you provided.


Patient feedback

“I am so grateful to have been referred to HomeLink Healthcare, they have really helped me get back on my feet. If I had stayed in the hospital I would not have achieved everything I have done”

Patient feedback

“I want to thank you from the bottom of my heart, and let you know that the work you do makes a true difference to people’s lives and wellbeing.”

Dr Vassiliki Bravis Consultant, Imperial College London

“Exceptional, amazing service with highly qualified staff. I felt confident at all times that staff knew how to deal with my picc line and my four times-a-day antibiotics was made easier by such lovely caring and compassionate staff”

Patient feedback

“The visiting therapist took her time with me, was always providing encouragement and without that I wouldn’t be at the point I am today.”

Patient feedback

Got a question? Contact us on (020) 3137 5370

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