Virtual Wards

In May 2023 the NHS were targeted to create 40–50 virtual wards per 100,000 people immediately and create 10,000 beds by autumn 2023.

In 2022, NHS England set a target for every integrated care system (ICS) to create 40-50 Virtual Ward beds per 100,000 people by April 2023. Guidance stresses that Virtual Wards should provide additional capacity, not stretch existing resources even more thinly. That’s where we can help.   

Caring for acutely ill patients at home requires skill and experience. HomeLink Healthcare’s multi-disciplinary teams are built around clinicians with backgrounds in both acute and community care, who are experienced in delivering clinical care in the home. We are also able to provide wrap around care in the home.  

What types of patients are suitable for Virtual Wards? 

“I was very pleased with the nurses that attended to me. They were helpful, informative, caring and cheerful. I would have had to stay in hospital while having IV antibiotics, so I think this service is excellent.”
– Patient feedback

Our Virtual Wards provide care at home for patients who have been in hospital, often with an acute exacerbation of chronic conditions. Virtual Ward patients are also those identified as being at risk of admission to hospital. We support people with a range of medical conditions including respiratory and frailty. 

How does a Virtual Ward work? 

In the Virtual Ward model, clinical responsibility lies with the patient’s consultant, GP or primary care lead.

With HomeLink Healthcare, virtual wards include:  

  • An on-site team managed by a Clinical and Operational Lead co-ordinates patient care from the hospital, liaising with the consultant 
  • A community-based team carries out patient visits. Typically, visits are scheduled between 0700 and 2200hrs, seven days a week. The virtual ward is supported by a 24/7 clinical on-call service.  
  • Continuous or intermittent remote monitoring, communicates patient information to the hospital. We have relationships with a number of leading providers of remote monitoring equipment, both intermittent and continuous, which can be included into our service. Alternately, we are happy to use equipment already purchased by the NHS.  
  • Real-time reporting enables performance to be regularly tracked against key performance indicators (KPIs). 

HomeLink Healthcare follows and adheres to the Virtual Ward guidance provided by NHS England. More details on this can be found here.

How can I set up a Virtual Ward? 

HomeLink Healthcare can rapidly and safely co-design and deploy a virtual ward which has an immediate benefit to patients and health systems. Typically this takes between 8 and 12 weeks from the date we are commissioned.


Our collaboration with four NHS organisations across Norfolk and Waveney ICS frees up two hospital wards every day and was shortlisted for a 2023 HSJ Partnership Award.

Download the case study and you’ll learn:

  • The impact that can be achieved on increasing hospital capacity, improving patient flow, reducing delayed discharges and delivering great patient outcomes
  • The benefits of working collaboratively with an expert Hospital at Home provider
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Work with us

We report a suite of virtual ward key performance indicators (KPIs) in real-time, so commissioners have complete transparency about what we are doing and how we are doing it.   Find out more about the process of commissioning HomeLink Healthcare to set up a Virtual Ward.

Get in touch

To speak to a member of our team about Virtual Wards, call us on (020) 3137 5370 or contact us. You can tell us about your situation, and we can tell you more about our experience of virtual wards and how we might be able to help you.


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“You did everything exceptionally and allowed me to leave hospital six weeks earlier than planned because of the service you provided.


Patient feedback

“I am so grateful to have been referred to HomeLink Healthcare, they have really helped me get back on my feet. If I had stayed in the hospital I would not have achieved everything I have done”

Patient feedback

“I want to thank you from the bottom of my heart, and let you know that the work you do makes a true difference to people’s lives and wellbeing.”

Dr Vassiliki Bravis Consultant, Imperial College London

“Exceptional, amazing service with highly qualified staff. I felt confident at all times that staff knew how to deal with my picc line and my four times-a-day antibiotics was made easier by such lovely caring and compassionate staff”

Patient feedback

“The visiting therapist took her time with me, was always providing encouragement and without that I wouldn’t be at the point I am today.”

Patient feedback

Got a question? Contact us on (020) 3137 5370

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