Work with us

Our services are established with the NHS through a seven-step process: 

1. Get in touch

To speak to an experienced member of our team, call us on (020) 3137 5370 or complete our contact form. You can tell us about your situation so that we can get an understanding of your needs.  

Then we can:  

• Either work with you in a workshop to review and identify provisional options for a solution. These meetings usually involve clinical, procurement and management personnel.   
• Or we can take away the information you have given us to propose solution options, either face to face or on a video call.  

2. Free feasibility assessment including a point of prevalence survey   

Our experienced clinicians will then visit your senior management and clinical teams on-site to discuss the current challenges. We will ‘walk the ward’ with your teams to identify opportunities to discharge patients and how we can help you. This gives you and your teams the opportunity to ask us in-depth questions about our Hospital at Home service delivery and governance.   

We will collate and summarise findings from this survey and present this back to you within two weeks of the visit. The assessment will include a solution-based proposal with outcome-based measures.   

Click here to read about a feasibility assessment we conducted.

3. Free business case development (optional)  

After the point of prevalence, you might feel ready to move to agree terms of contract. However, if you want more information, HomeLink Healthcare is expert in supporting partners to review their needs and shaping business cases. We will work with you to complete a business case proposal. This can be used alongside the information captured during the point of prevalence survey. 

• Context and service offer: Let us help you write up the aims, objectives and key messages around your proposed service offering.
• Recommended scheme and funding: We can help you identify a service that best suits your need and where the funding sits. We can also provide examples of outcomes that are already being delivered.
• Management and delivery: We have experience of safely mobilising services in short, but realistic time frames. We can help you build a timeline with key milestones built in. We can also help identify the risks and agree service elements from an operational perspective.
• Impact, benefit tracking and evaluation: We can provide examples of the KPIs and extensive reporting data we use to demonstrate improved outcomes for systems and patients. In addition we can detail different approaches to integrated care and collaboration across organisations.

Click here to view an example business case template.

4. Set up terms of agreement

Once you have agreed the service solution with its associated set of outcome-based measures, created the business case (if needed), and identified the contracting method (NHS SBS Framework, or HomeLink Healthcare contract), we can then work with you to agree the terms.   

Our expert team can create a agreement that incorporates multiple variables including: 

• patient need 
• bed days saved 
• clinical pathway 
• timescale. 

The agreement will reference the proposals created at stages 2 and 3 in this process, and the NHS SBS terms of reference where needed.  

5. Mobilisation  

When the contract is signed, we start the mobilisation process, which typically takes between 8 and 12 weeks. To do this we use the PRINCE 2 project management approach which is guided by a HomeLink Healthcare project manager.  

We will provide a mobilisation team to complement and work in partnership with your internal team. Together we will design and develop the service from referral, clinical pathway design, clinical governance, information governance, and reporting through to contractual monitoring and management. Before any service goes ‘live’, we robustly test the service to ensure patient safety.  

6. HyperCare

The mobilisation process is further enhanced by our own HyperCare process. This is a four-week, post go-live intensive programme of checks and support. It ensures that the service is delivering to schedule and on track to meet all outcome-based measures.   

7. Service delivery 

The final stage is to move into service delivery.  

Once HyperCare is complete we agree with the client to move into a business-as-usual status. This is where, in conjunction with the client, we operate monthly service reviews and quarterly business reviews centred around clear key performance indicators (KPIs) and outcome-based measures.   

We report and analyse tangible outcomes for NHS partners, the system and patients. For example:

• bed day saving equivalence
• cost efficiencies
• patient outcomes
• local reporting requirements and key performance indicators (KPIs) integrated into our systems