HomeLink Healthcare is a clinician-led organisation providing safe, high-quality Hospital at Home services. We were established in 2016 and since then have set up virtual wards and other Hospital at Home services in many locations across England. We have the knowledge, experience and ability to advise, mobilise, and deliver tangible outcomes for our partners. We:
– recognise local requirement variations and can flex according
– provide flexible additional clinical capacity to the NHS at a lower cost than the NHS
– provide fully trained, experienced, multiskilled workforce
In all our work we partner with the NHS and other organisations. We are pre-qualified on a number of NHS-approved frameworks including:
– Peterborough City Council Early Intervention and Prevention Services
– Norfolk and Waveney Continuing Healthcare Services
To speak to an experienced member of our team, call us on (020) 3137 5370 or complete our contact form. You can tell us about your situation so that we can get an understanding of your needs.
Then we can:
Our experienced clinicians will then visit your senior management and clinical teams on-site to discuss the current challenges. We will ‘walk the ward’ with your teams to identify opportunities to discharge patients and how we can help you. This gives you and your teams the opportunity to ask us in-depth questions about our Hospital at Home service delivery and governance.
We will collate and summarise findings from this survey and present this back to you within two weeks of the visit. The assessment will include a solution-based proposal with outcome-based measures.
After the point of prevalence, you might feel ready to move to agree terms of contract. However, if you want more information, HomeLink Healthcare is expert in supporting partners to review their needs and shaping business cases. We will work with you to complete a business case proposal. This can be used alongside the information captured during the point of prevalence survey.
Once you have agreed the service solution with its associated set of outcome-based measures, created the business case (if needed), and identified the contracting method (NHS SBS Framework, or HomeLink Healthcare contract), we can then work with you to agree the terms.
Our expert team can create a agreement that incorporates multiple variables including:
The agreement will reference the proposals created at stages 2 and 3 in this process, and the NHS SBS terms of reference where needed.
When the contract is signed, we start the mobilisation process, which typically takes between 8 and 12 weeks. To do this we use the PRINCE 2 project management approach which is guided by a HomeLink Healthcare project manager.
We will provide a mobilisation team to complement and work in partnership with your internal team. Together we will design and develop the service from referral, clinical pathway design, clinical governance, information governance, and reporting through to contractual monitoring and management. Before any service goes ‘live’, we robustly test the service to ensure patient safety.
The mobilisation process is further enhanced by our own HyperCare process. This is a four-week, post go-live intensive programme of checks and support. It ensures that the service is delivering to schedule and on track to meet all outcome-based measures.
The final stage is to move into service delivery.
Once HyperCare is complete we agree with the client to move into a business-as-usual status. This is where, in conjunction with the client, we operate monthly service reviews and quarterly business reviews centred around clear key performance indicators (KPIs) and outcome-based measures.
We report and analyse tangible outcomes for NHS partners, the system and patients. For example:
To speak to a member of our team about our Hospital at Home services, call us on (020) 3137 5370 or contact us. You can tell us about your situation, and we can tell you more about our experience and how we might be able to help you.
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