ISO 9001 annual recertification passed with flying colours

Company news Quality & governance, Awards & accreditations 29th Apr 2023

BSI Assurance MarkAt HomeLink Healthcare we are meticulous about quality assurance, it’s essential when you provide clinical care services to NHS patients in their homes. However, our focus on standards goes beyond those required by the CQC (Care Quality Commission).

That’s why we are pleased to announce that we have passed our annual recertification of ISO 9001, particularly as our assessor from the British Standards Institute did not make any recommendations for improvement, a rare event.

What is ISO 9001?

ISO 9001 is an internationally recognised quality management system that monitors and manages quality across an organisation and helps identify opportunities for improvement. The standard covers a wide range of topics including:

There were no recommendations for improvement in HomeLink Healthcare's quality standards - which is a rare event!

  • Quality Policy
  • Risk Management
  • Continuous Improvement Opportunities
  • Change Management
  • Communication
  • Managing of supply chain
  • Service Performance
  • Customer Satisfaction

For us, the recertification is not a once a year audit process but the opportunity to demonstrate how we have adopted the ISO9001 standard to identify and pursue opportunities to improve how HomeLink delivers its services to patients and to maintain safe, efficient and effective back-office systems.

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Work with us

Find out more about the process of commissioning HomeLink Healthcare to set up a Hospital at Home service.

Get in touch

To speak to a member of our team about our Hospital at Home services, call us on (020) 3137 5370 or contact us. You can tell us about your situation, and we can tell you more about our experience and how we might be able to help you.

“You did everything exceptionally and allowed me to leave hospital six weeks earlier than planned because of the service you provided.

THANK YOU!!”

Patient feedback

“I am so grateful to have been referred to HomeLink Healthcare, they have really helped me get back on my feet. If I had stayed in the hospital I would not have achieved everything I have done”

Patient feedback

“I want to thank you from the bottom of my heart, and let you know that the work you do makes a true difference to people’s lives and wellbeing.”

Dr Vassiliki Bravis Consultant, Imperial College London

“Exceptional, amazing service with highly qualified staff. I felt confident at all times that staff knew how to deal with my picc line and my four times-a-day antibiotics was made easier by such lovely caring and compassionate staff”

Patient feedback

“The visiting therapist took her time with me, was always providing encouragement and without that I wouldn’t be at the point I am today.”

Patient feedback

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