Bridging packages of care: getting Julia back on her feet

Patient story Hospital at Home 11th Jul 2024

Julia was admitted to HomeLink Healthcare’s Paget at Home service for POC support, collaborating with an existing care agency in a blended approach.

Following a knee replacement, Julia faced a slow recovery and was at high risk of deconditioning. She was also becoming less and less engaged during her visits, felt unsteady when moving around and lacked confidence.

After her discharge from James Paget University Trust Hospital with the aid of a frame, Julia still required assistance with her daily activities, relying on family support for medication and meals. In addition, she was also feeling very anxious and needed a lot of support and encouragement to stay motivated.

HomeLink, working closely with the care agency, co-produced a care plan to get Julia back on her feet as quickly as possible. This included visits from our caregivers four times a day to help her with daily activities and build her confidence. This collaborative approach allowed her to be discharged home over a weekend.

While the care agency was supposed to take over Julia’s care after a few days, they weren’t able to right away. To ensure her safety and continued progress, HomeLink continued her care plan until they had the capacity to take over.

In the 16 days HomeLink cared for Julia, she progressed remarkably. Our team noticed a significant improvement in her mood and engagement, which was also reflected in her self-reported quality of life score (EQ-5D-5L). Julia had grown in confidence and was able to work with our team to make continued progress to meet her goals.

She was so happy with the care and support she received from HomeLink that she even agreed to be in one of our marketing videos. She enjoyed filming with our team and said she wished everyone could experience the Paget at Home service. Julia expressed her thanks for the encouragement the staff gave her, as she was not receiving the same now that we had finished.

Watch Julia’s video below:

“You did everything exceptionally and allowed me to leave hospital six weeks earlier than planned because of the service you provided.

THANK YOU!!”

Patient feedback

“I am so grateful to have been referred to HomeLink Healthcare, they have really helped me get back on my feet. If I had stayed in the hospital I would not have achieved everything I have done”

Patient feedback

“I want to thank you from the bottom of my heart, and let you know that the work you do makes a true difference to people’s lives and wellbeing.”

Dr Vassiliki Bravis Consultant, Imperial College London

“Exceptional, amazing service with highly qualified staff. I felt confident at all times that staff knew how to deal with my picc line and my four times-a-day antibiotics was made easier by such lovely caring and compassionate staff”

Patient feedback

“The visiting therapist took her time with me, was always providing encouragement and without that I wouldn’t be at the point I am today.”

Patient feedback

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