Partnership with HomeLink saves 20,000 bed days at James Paget Hospital

Thanks to a partnership with HomeLink Healthcare, The James Paget University Hospital NHS Foundation Trust has freed up nearly 20,000 bed days since they started working together four years ago. The service, known as Paget at Home, creates an additional ward of capacity every day, by providing treatment and care at home to patients who would otherwise have remained in hospital. The operational headroom created contributes to productivity benefits while the bed days are costing less than half the equivalent in-hospital care.

"Pro-active lead, excellent engagement with Trust colleagues and escalating concerns"
- James Paget Client Survey

The situation

Like almost all acute hospitals The James Paget was experiencing extreme capacity issues when they first commissioned our services back in March 2020. Fast forward to the end of 2023 and hospital bed capacity was 88%. This compared favourably to an average across all NHS hospitals of 90%, thanks in part to Paget at Home.

The solution

Paget at Home started as an Early Supported Discharge service which included clinical care at home and Bridging Packages of Care. It has developed over four years to cover a range of pathways including supporting the Virtual Ward, IV Therapy, Discharge to Assess and Reablement.

How does it work?

An on-site team pro-actively identify patients who are medically optimised or no longer meet the criteria to reside and enable same-day transfer / discharge home. Home based wrap-around care is provided by a HomeLink Healthcare multi-disciplinary team. The on-site team do the heavy lifting managing the on-going care, co-ordinating with consultants, referrers and community providers, minimising the impact on hospital staff.  The service is supported by a 24/7 on-call service.

As a clinician-led organisation, a commitment to quality care is at the heart of everything we do. For each new pathway HomeLink Healthcare carry out a feasibility assessment using hospital data. Clinical governance is co-produced, and pathways are rapidly prototyped, evaluated and rolled out, using technology as an enabler where appropriate. A comprehensive suite of KPIs is implemented, and real-time data allows the team to identify best practice quickly and apply corrective actions as necessary.

Services are commissioned using the NHS SBS Patient Discharge and Mental Health Step Down Beds Services Framework Agreement. Using the Framework means that the time to contract is shortened significantly compared to a full tender. This saves significant time and money and enables us to fully mobilise new services through a ‘test and learn’ phase to full ramp in 4-12 weeks.

"Excellent team and service, so happy I can be treated in my own home"
- Patient

The results

Increased capacity and improved patient flow: Over the last four years Paget at Home has supported over 1,000 patients and released over 20,000 bed days, saving an average of 20 bed days every day. This is the equivalent of almost a whole hospital ward. With a capacity of around 500 in-patient beds, these 20 ‘at home beds’ effectively increase hospital capacity by four percent.

Better patient outcomes: Patients reported, on average, a 21 percent improvement in clinical outcomes (EQ-5D-5L) by the end of their treatment. 99 percent also said they would recommend HomeLink/Paget at Home to Friends and Family. By supporting patients across a largely rural area our service also address inequalities in access to care.

Better patient outcomes

Cost effective: In 2022, James Paget calculated the average cost per hospital bed to be £450. The cost of our Hospital at Home services are currently under £200 per bed day. Even without factoring a cost increase, this is a 55 percent cost saving.

Implications for the future

Patients: Paget at Home and other HomeLink Healthcare Hospital at Home models ensure that patients spend much less time in hospital which reduces the risk of infections, deconditioning and depression. By being discharged as soon as they are medically optimised or medically fit, and starting rehabilitation immediately, they also have much better outcomes. Patients much prefer being treated in the comfort of their own homes and, as a result of all these factors, they are much more likely to return to their pre-hospital level of independence. Patients are less likely to be re-admitted into hospital and will need reduced ongoing care.

Patient flow: Patients needing complex treatments or multi-disciplinary care often remain in hospital for far longer than they need to. A recent study found that the average length of stay in hospital was 34.8% longer in 2022/23 compared to 2019/20*. HomeLink Healthcare’s feasibility assessments often reveal around a ward worth of patients across the hospital that could complete their recovery at home, with the right Hospital at Home provision in place.

If every hospital in the country could create an additional 4% capacity, as The James Paget has done, this could be used to reduce the occupancy levels from 90% to 86% (85% is widely considered the risk threshold).

Sustainable additional capacity: If hospitals are to tackle increasing demand on Urgent and Emergency Departments, growing elective waiting lists and pressure on GPs they either need to increase hospital capacity (requiring more staff and additional wards) or treat more people at home.

As HomeLink Healthcare bring our own multi-disciplinary staff team, this avoids the recruitment challenges associated with resourcing additional capacity. This additional capacity, along with lower occupancy rates enables existing healthcare staff to focus on core delivery and allows time to plan for new patients and longer-term care.

Cost-savings: When occupancy levels are optimised** the cost of hospital at home services are significantly lower than the equivalent in-patient care. Improved patient outcomes mean smaller ongoing care packages, which are easier to source and lower in cost. The costs of building new hospital wards are also avoided.

Key stats (March 2020 – Feb 2024)

  • Over 1,000 patients have been treated at home
  • Patients spend on average 20 days fewer in hospital.
  • Patients reported an average 21% improvement in clinical outcomes
  • The service costs 45% compared to in-patient care
  • 99% of patients would highly recommend the service
  • 100% of client contacts said they would recommend us
  • SBS Framework allows new pathways to be mobilised in as little as 4 weeks

About HomeLink Healthcare

HomeLink Healthcare have been delivering Hospital at Home services since 2016 and provide a solution for the future. We deliver system benefits for ICBs, Trusts and the Community. Our services improve patient outcomes, improve patient flow, reduce waiting lists and save costs. In our recent survey 100% of client contacts said they would recommend us.

HomeLink Healthcare is a named supplier on the NHS SBS Patient Discharge and Mental Health Step Down Beds Services Framework Agreement. By using the framework, you can contract with us directly and we can get a new service up and running in around 12 weeks.

To discuss how HomeLink Healthcare could help your organisation, or to request a free Feasibility Assessment please get in touch.

Call 020 3137 5310 or email info@homelinkhealthcare.co.uk

 

* Newton / CCH report Finding a way home, November 2023

** HomeLink Healthcare virtual wards have a 97% occupancy rate compared to 70% across the NHS (Jan 2024)

Shortlisted for a Chief Allied Health Professions Officer (CAHPO) award

South East London AHP TeamHomeLink Healthcare have been shortlisted for a Chief Allied Health Professions Officer (CAHPO) award for their work in partnership with Lewisham Adult Therapy Team (LATT). The service saw the waiting list of 203 reduce by 85 per cent to 30 in an 18-week period. Not only that, 69 per cent of patients were seen within three days and improved patient outcomes were seen across the board.  

In October 2021 Allied Health Professional (AHP) Leads from the South East London joined forces with AHP Leads from HomeLink Healthcare to provide a collaborative approach to addressing the increasing demands on the community physiotherapy service for patients residing in the South East London regions of Lambeth, Southwark and Lewisham.  

The AHP Team drove innovation and change in the creation and implementation of a new pathway that addresses both the NHSE/I Long Term Plan and commitments to AHPs into Action. The results were increased physiotherapy capacity in the community; improved patient flow; and better patient outcomes and experience. 

The challenge 

The challenges identified by the AHP Team were as follows: 

  • The LATT therapy leads reported an increase in demand from referrals for patients requiring community physiotherapy.  
  • They cited workforce concerns preventing them from meeting their referral demands along with an increase in the use of agency staff thereby driving up costs and potentially reducing quality and effectiveness. 
  • LATT were experiencing an increase in staff burn out, sickness and challenges balancing annual leave and staff training. 
  • LATT reported a waiting list of 203 patients, with patients waiting more than six months for a therapy review. 
  • Concerns were raised that patients were being admitted to hospital on account of not receiving timely physiotherapy support to maintain them safely in their own homes. 
  • The patient experience was poor due to increased waiting times for therapy input. 

Aims, outcomes, and ways of working to overcome potential barriers 

Aims 

AHP-logoA set of SMART aims for the pathway were co-created to improve patient flow and physiotherapy capacity for patients living in the Lambeth, Southwark and  Lewisham localities. 

  • Provide a responsive physiotherapy service that delivers efficient and effective  patient centred physiotherapy treatments to maintain them safely at home. 
  • Reduce waiting list of community physiotherapy. Prior to the service, 203 patients were awaiting therapy. 
  • Improve patient outcomes by increasing mobility and functional independence. There were no standard clinical outcomes in circulation. 

Outcomes 

  • A shared vision of quality improvement across all pathways made it possible to mobilise the pathway in just 4 weeks.
  • 69 percent* of patients were able to be seen within three days of (non-urgent) referral (*based on patient choice). 
  • The waiting list was reduced by 85.2% to just 30 patients in just 18 weeks. 
  • Positive outcomes in mBarthel and EQ-5D-5L measures.   
    • mBarthel increased from 76.5 to 87 
    • Self-reported health state (VAS) increased from 54.4 to 67.6 
    • Self-reported EQ-5D-5L figures improved in all dimensions (note a decreasing score is an improvement) 

EQ 5D 5L

  • Quality improvement was delivered and measured with data regularly shared by the AHP Team to support wider MDT collaboration. These outcome measures are now adopted as standard within SEL.  
  • As a result of shared learnings 4x as many patients are benefitting from the new pathway in South East London. 
  • The service has spread across the System. From Lambeth and Southwark, the model has been reused in Lewisham, Bromley and Woolwich with learnings shared in other ICSs. 

How did we do this?

  • AHPs worked collaboratively. Regular review meetings were held to ensure quality and safety. 
  • An operational manual was co-produced with wider MDT to ensure effective and efficient governance. 
  • We agreed patient specific outcome measures in order demonstrate quality improvements. 
  • Wider system partners were involved in order to increase shared learning practices and collaboration to safely deliver 240 visits per week 

Transferable lessons learned:

  • Workforce retention and recruitment strategies are essential to ensure longevity to new services. This pathway enabled a 66% increase in capacity for staffing which allowed teams to take annual leave and manage COVID-19 isolations whilst providing continuation of care to patients.  
  • Involving Consultant bodies and wider system partners from the outset is essential to optimise referral and discharge processes. 
  • Being comfortable having open and honest conversations with colleagues for the benefit of the patient has enabled improved outcomes. 
  • Regular knowledge-sharing and reporting are vital for optimising patient outcomes. 
  • Ensure the whole AHP/MDT team is involved in the journey, so the service is driven by those who deliver it. Recognising the value of different knowledge and skills that staff of all levels can add. 

Adeola Telesford, Highly Specialist Rehabilitation Occupational Therapist from Enabling Services, Lewisham and Greenwich NHS Trust commented:

“I am truly pleased with the professional relationship/rapport we have built because it has enhanced our regular verbal and written feedback on cases.

I am particularly pleased by the fact your service has been able to visit patients in a timely manner (within 24-48hours of receiving the referral) and to carry out pre-planned joint visits with me. Timely intervention, which I have found with a number of cases, made a significant positive impact on the SMART goals that were set for each patient.

It was refreshing if not amazing to see how the combined intervention of PT and OT input complimented each other. Your service input proves the validity in having PT and OT working alongside each other in a service of this nature when working towards a time frame of maximum 6 week interventions. I look forward to continued working with you”.

CFO wins Home Healthcare CFO of the Year Award


Simon Walters
We are delighted to announce that our CFO, Simon Walters, has won Home Healthcare CFO of the Year in the prestigious Global CFO Excellence Awards 2023 organised by Acquisition International.

Acquisition International launched in 2010, and has, over the years, evolved into a business title that professionals rely on to bring them the business knowledge, insight and news they need.

Every CFO carries the weight of a business’s wellbeing. This recognition demonstrates and celebrates Simon’s pivotal role and dedication to HomeLink Healthcare’s financial management capabilities. It serves as a testament to our solid growth, rooted in meticulous financial management and long-sighted planning skills.

“Simon always exemplifies exceptional financial leadership and is a valued member of the HomeLink Senior Leadership Team” said Jill Ireland, CEO and Clinical Director at HomeLink Healthcare. “Congratulations Simon on this well-deserved accomplishment!”

Simon commented: “It is a privilege to be recognised in this way, and is a tribute to my exceptional team, esteemed colleagues, and dedicated Board members. Without their unwavering support, this achievement would not have been possible. I eagerly look forward to continuing our pursuit of excellence together.CFO of the Year Trophy

“Congratulations to all the winners!”

Awards Co-ordinator Victoria Cotton commented on the success of this year’s winners: “I am pleased to have worked with individuals who consistently strive to keep their business strong, influence their industries, and ensure elevated products and projects are delivered on time. I wish you all the best for the years to come.”

Delivering high-quality medical and care services to NHS patients in the comfort of their own homes, HomeLink Healthcare is a clinician-led specialist hospital-at-home service provider that values the wellbeing of its patients and the stability of the NHS. In his role as CFO, Simon Walters brings a wealth of experience to HomeLink Healthcare. Read more from Acquisition International as they delve into how he does it.

Read the full article here.

NHS Shared Business Services (NHS SBS) framework agreement renewal enables direct commissioning of Hospital at Home services

We are pleased to announce we have been reappointed as a supplier on NHS Shared Business Services (NHS SBS) Patient Discharge and Mental Health Step Down Beds Services Framework Agreement. NHS partners can procure services with HomeLink Healthcare directly via the framework agreement.

 

New NHS SBS Framework Agreement

About the framework agreement

This NHS SBS framework agreement has been developed to reduce the demand on NHS Trusts by supporting with their adult patient discharge pathways. The framework agreement aims to:

  • facilitate transfer of patients from hospital beds to a more appropriate level of care
  • supply additional bed capacity within the NHS urgent care system infrastructure by relieving bed pressures within the local health economy
  • discharge patients meeting specific clinical criteria into an appropriate care setting, reducing instances of re-admission to hospital
  • allow patients to have personalised on-to-one support maintaining continuity of care
  • provide a dedicated pathway to hospital discharge management services.

HomeLink Healthcare is a supplier on the following Lots:

  • Lot 1: Discharge to Assess Services: facilitates patient discharge not only from emergency departments but also from the wider acute hospital and community care settings.
  • Lot 3: Virtual Ward Support Services: supplies a “secondary care” service within a patients care setting for up to 6 weeks. Patients are transferred to the Virtual Ward Support Service following referral from the Trusts’ clinical discharge teams on acceptance by service leads.

“Free to access, our ‘Patient Discharge and Mental Health Step Down Beds Services framework agreement is designed to support the transition of patients from hospital, reducing instances of pressure on acute hospital beds, Social Services and re-admissions. In turn, this enables health and care providers to free up capacity to deal with other patients. improve quality of care and health outcomes.” Elaine Alsop, Head of Category – Health, at NHS SBS.

Avoid delays and contract with us directly

NHS partners can use the NHS SBS Patient Discharge and Mental Health Step Down Beds Services framework agreement to directly award contracts to HomeLink Healthcare, saving time and money on the procurement process.

New services can be mobilised in 8-12 weeks. Act now to get a new service up and running within three months and at full capacity within around four months.

  1. Develop specification, business case, contracting options and supplier engagement: now!
  2. Contracting: one week
  3. Service mobilisation: twelve weeks
  4. Go live!
  5. Ramp up to full capacity: six weeks

Work with us

HomeLink Healthcare has been delivering Hospital at Home services since 2016. As a supplier to NHS SBS’s new framework agreement and its previous iteration which ran for four years from March 2019,  it has been used to procure a wide variety of pathways from a large number of organisations including Trusts and the Community Services.

Find out more about the process of commissioning HomeLink Healthcare to set up a hospital at home service.

Get in touch

To speak to a member of our team about our services, call us on (020) 3137 5370 or contact us. You can tell us about your situation, and we can tell you more about our experience of supporting our NHS partners and how we might be able to help you.

 

Release in-patient bed capacity this winter with Hospital at Home services

The case for Hospital at Home services is compelling. Seasonal resilience funding is often seen as a one-off. Why not use it to work with an experienced provider which has a track record of delivering results for the NHS and for patients. HomeLink Healthcare can also help with business planning now. This will speed up the process of delivery once funding is released.  

According to the Delivery Plan for Urgent and Emergency Services the winter crisis of 2022 saw hospitals fuller than pre-pandemic levels, with 19 out of every 20 beds occupied and 7.2 million patients on waiting lists. In January 2023, nearly 14,000 beds were occupied by patients who were fit to be discharged.  

This winter is expected to see similar challenges. With bed occupancy rates over 90%, hospitals are increasingly looking towards Hospital at Home services to free up beds ahead of winter. 

The case for Hospital at Home services is compelling

"Boosting care in the community and treating more people at home is key to recovery – it is better for patients and their families, as well as easing pressure on NHS services."
- Amanda Pritchard, NHS Chief Executive

NHS England sees Hospital at Home and Virtual Wards as a key solution to improving patient flow through A&E and reducing elective recovery waiting lists. According to statistics patients are five times less likely to acquire an infection and eight times less likely to experience functional decline on a Virtual Ward compared to an acute setting. Twenty-three per cent of these patients also achieve a more independent social care outcome. 

HomeLink Healthcare provides Hospital at Home services through a number of pathways including Early Supported Discharge, Discharge to Assess, Virtual Wards, Reablement, Rehabilitation, Anticipatory Care, and Bridging Packages of Care. 

Seasonal resilience funding can relieve the pressures and build a case for future roll-out 

As Hospital at Home services become more established, and increasing numbers of patients are seen at home, savings can be made through introducing fewer hospital beds and outsourcing less elective care procedures to the private sector.  

Setting up a Hospital at Home service doesn’t need to be difficult

A Hospital at Home service requires expert knowledge; integration with existing governance structures; staffing; and in the case of Virtual Wards, technology. We understand that this can be quite daunting, particularly at a time of such immense pressure.  

That is where HomeLink Healthcare comes in.  

  • EXPERTISE IN HOSPITAL AT HOME: We are 100% focused on delivering Hospital at Home services and have been since 2016. We have numerous clients and we deliver services in four of the seven NHS England regions. 
  • COMMITMENT TO QUALITY: We are clinician-run and everything we do is patient-centric. Our clients see us as ‘NHS like’ and in our most recent client survey we received 100% client satisfaction. 
  • NO NEED TO RECRUIT: We bring with us a multi-disciplinary team of compassionate, patient-focused nurses, therapists and healthcare support workers. 
  • TECH, OR NO TECH, NO PROBLEM: If you’re interested in a Virtual Ward, we can provide our own technology partner, or work with your existing technology supplier. 
  • FAST, EFFECTIVE MOBILISATION OF SERVICES: Services can be procured directly using the NHS Shared Business Services Patient Discharge and Mental Health Step Down Beds Services Framework. We use a PRINCE 2 project management approach, supported by a dedicated project manager and can get brand new services up and running within 12 weeks.  
  • WE WORK IN PARTNERSHIP: We bring our expertise and tried and tested ways of working and at the same time treat each relationship on a case-by-case basis. We have been shortlisted for three HSJ Partnership awards.  
  • REAL-TIME DATA: Advanced KPI reporting enables clients to see what is happening in real-time and share best practice. Data includes patients, visits, outcome measures and patient experience metrics 

We can help you to increase hospital discharges in time for winter

HomeLink Healthcare can get a brand new service up and running within 12 weeks. This means that if you act now, you can have new pathways in place by winter 2023/24.  

No funding yet? Don’t let that stop you from contacting us!

We know that funding for winter is on its way but that you might not know how much you will receive. To avoid unnecessary delay, and to make things easier for you during the procurement phase, our staff can carry out a no-obligation feasibility assessment now. The outputs from this can also be used to help pull together a business case. After funding levels have been agreed, we can adjust the numbers accordingly.  

View our case studies:

  • Last year we implemented new Bridging Packages of Care and Reablement pathways in Buckinghamshire. Discussions started in the summer before funding was in place, and the service commenced on 1 December 2022. The service saved 951 bed days its first 18 weeks. Read more here 
  • A patient in Norfolk gets home in time for Christmas thanks to the Virtual Ward. Read more here  
  • Hospital at Home services in Norfolk and Waveney save the equivalent of two hospital wards every day. Read more here.  

Work with us

Find out more about the process of commissioning HomeLink Healthcare to set up a hospital at home service.

Get in touch

To speak to a member of our team about our services, call us on (020) 3137 5370 or contact us. You can tell us about your situation, and we can tell you more about our experience of supporting our NHS partners and how we might be able to help you. 

 

Join us at NHS ConfedExpo in Manchester on 14-15th June

HomeLink NHS ConfedExpoWe’re very excited about exhibiting and hosting a panel discussion at NHS ConfedExpo. We’d love to meet you and talk about your challenges and how we’ve been working in partnership with NHS providers to solve similar issues.

Why not visit us at our stand, join our breakfast seminar or arrange to meet for a coffee?

About Confed

NHS Confed Expo is one of the biggest and most significant healthcare conferences in the UK, creating a single point of focus for health and care leaders and their teams to come together at a time of transformation and recovery.

Visit us on stand D17

HomeLink Healthcare have been at the forefront of shaping Hospital at Home and Virtual Ward services over the past few years. We are working in partnership with several NHS providers to improve patient flow and increasing discharges . We’d love to meet you and talk about your challenges.

Visit us on stand D17 to find out more about HomeLink Healthcare and meet our team. You’ll also be about to try your hand at our ‘hospital discharge challenge’ and identify the conditions that could be treated at home.

Attend our breakfast seminar @ 8am on Thursday 15th June in Room: Central 8

Title: Free up more beds. The hospital of the future is here now.

Join our team of expert panellists as they discuss the positive impact Hospital at Home services are having on patients and health systems.

Chair: Jon Green, Consultant Advisor and former NHS Chief Executive

Panellists:

  • Jenny Ricketts, Director of Community Transformation, Buckinghamshire Healthcare NHS Trust
  • Jill Ireland, Chief Executive and Clinical Director, HomeLink Healthcare

A continental breakfast will be provided.

Grab a coffee at Confed

We’d love to have a chat over coffee or a drink.

To arrange a meeting with one of our sales team or with our CEO & Clinical Director Jill Ireland, please call (020) 3137 5370 or email us on info@homelinkhealthcare.co.uk .

You can find out more about our team members and contact them directly using the links below:

We look forward to seeing you there.

Greener AHP week 2023

Greener AHP week

Greener AHP weekGreener AHP (Allied Health Professionals) week, 17th – 24th April 2023, hosted by NHS England, gave us the opportunity to showcase and celebrate the achievements of AHPs in making healthcare more environmentally sustainable.

A lot of AHP practice is preventative, but it also tends to be high-value, person-centred care focused on enablement, meeting patients’ own goals and building their resilience to future acute episodes, for example: falls prevention, signposting, etc.

We know early mobilisation of patients prevents complications, uses fewer hospital resources and helps people get home sooner. We celebrated Greener AHP week by inspiring and encouraging new ideas about how we can become even more sustainable in our practices.

In the below video Stu Southgate, an AHP and our Commercial Lead for Midlands and the North, discusses what AHP week means to him:

HomeLink Healthcare’s commitment to sustainability

HomeLink Healthcare is a member of the Independent Healthcare Providers Network (IHPN) Climate Change Group and is committed to being net zero carbon emissions for scope 1 and 2 by 2035 and net zero carbon emissions for supply chain by 2045.

We are in the process of becoming ISO 14001 certified and have an Environmental Policy and relevant procedures in place to attain this certification.

Here are some of the sustainable practices we already follow at HomeLink Healthcare and actions we have taken to reduce carbon emissions:

  • Our therapy staff in London utilise public transport and therefore already work in a low-carbon, sustainable model of care.
  • We offer remote physiotherapy sessions.
  • Our therapists draw on assets outside the healthcare system, such as family relationships, local spaces and community groups. Often undertaking Physiotherapy to support patients to access local gardens and public transport.
  • Our AHPs work in an integrated system, linking in with multi-agencies to ensure that patients receive timely medical and social input to prevent unnecessary hospital admissions.
  • Walking aids – working in patients homes our staff can identify when equipment can be safely removed and reused.
  • We know care needs change when at home, our staff can support to prevent over prescription of equipment.
  • When HomeLink Healthcare AHPs are in patients’ homes we ensure they are able to access adequate and appropriate nutrition and hydration which will help to prevent ill health and add life to years not just years to life.
  • Our AHPs can support patients post-surgery with early supported discharge.
  • Our AHPs can also work with patients pre-operatively to maximise nutrition and increase global strength to improve outcomes.
  • HomeLink Healthcare has planted over 150 trees in recognition of their contributions to the business and for improving our sustainability.
  • We are working towards a ‘paper free’ company to reduce its inherent environmental impacts– currently we are 90% paper free.
  • We purchase bio-degradable PPE aprons for use in the delivery of our services.
  • HomeLink Healthcare has introduced mandatory training on Environmental Sustainability Healthcare.
  • Over 95% of all internal and client meetings are held virtually.
  • Public transport is the ‘automatic choice’ for all corporate travel.
  • Rail is used in place of air-travel for all long-distance travel.
  • An incentive scheme is being developed to encourage community-based care teams to use electric vehicles.
  • Smart routing (backed by Google technology) for our community teams ensures that travel between patients is minimised.
  • Our major suppliers are asked to report on their environmental policy as part of their annual re-evaluation.
  • HomeLink Healthcare IT systems are cloud based which will be 100% renewable energy powered by 2025, water positive by 2030 and zero waste by 2030.

All staff are given the opportunity to feedback and suggest new and innovative ways for HomeLink Healthcare to improve sustainability via an internal ‘Opportunities and Change Request’ process.

View and share our Greener AHP week social media updates on Twitter, LinkedIn and Facebook.

HomeLink Healthcare wins Prestige Award

In March 2023 we received great news that we had won a Prestige Award in the category: Home Care Provider of the Year – London & the South East.  

The Prestige Awards have been running for the past 16 years and each year they recognise small and medium-sized businesses that have proven to be the best in their market over the previous 12 months.

The Prestige Awards team conduct extensive research into all nominees for their awards programme. As a shortlisted company we were asked to support our nomination with evidence of our work, positive feedback from their clients, information on accreditations and recognition as-well-as highlighting the most outstanding parts of our businesses. 

The judging panel based their decisions upon criteria such as service excellence, quality of the service provided, innovative practices, ethical and sustainable ways of working as well as consistency in performance. We were selected as winners due to our ability to best demonstrate strengths in these areas. 

More information about the Prestige Awards can be found here. 

Recruitment in Norfolk

Award-winning hospital at home service provider is looking for Nurses, Physiotherapists and  Healthcare Support Workers in Norfolk.  

– Do you want to work for an award winning, clinically led, patient-centric organisation?

– Do you want to feel truly valued in your work?

– Do you want to spend quality time with patients and make a real difference?  

At HomeLink Healthcare we offer the above and much more! Find out more below and join us at one of our recruitment events in Kings Lynn on Friday 24th March or Norwich on Thursday 30th March.  

Who are HomeLink Healthcare? 

HomeLink Healthcare is an award-winning provider of Hospital at Home services. Our teams deliver multi-disciplinary care to people in their own homes.  We believe that every patient should have the choice to be treated in their own home, rather than in hospital when it is clinically safe to do so.  

Our work in partnership with the NHS increases hospital capacity, improves patient flow, reduces delayed discharges and delivers great patient outcomes.   

We’ve been delivering Hospital at Home pathways across Norfolk and Waveney since 2016.  

  • 98% of patients would highly recommend us. 
  • 100% NHS partner satisfaction (responses between July 2022 & Jan 2023). 
  •  Our work across Norfolk and Waveney has been shortlisted for a 2023 HSJ Partnership Award.  

Why our staff want to work for HomeLink Healthcare 

"It is the best place I have ever worked"
- Elaine, Community Nurse

We have worked hard to develop an open and welcoming culture where everyone is valued and rewarded for the part they play in delivering high quality patient care.  

  • We had 98% staff retention between 2021 and 2022. 
  • We have 86% staff satisfaction compared to 76% in other organisations (Happiness Index 2022).
  • A minimum of 45 minutes with the patient on each visit with an average of 5 visits per shift. 
  • We welcome flexible working. 
  • We encourage career development and rotation between different services. 

We’re hiring: join our team! 

"It is all about quality rather than quantity of work"
- Michele, Healthcare Assistant

We are looking for exceptional clinical staff to join our growing team. We know that the quality, compassion and commitment of our teams is essential to delivering high-quality care and producing excellent patient outcomes. Whether you are a Nurse, a Physiotherapist or a Healthcare Support Worker, if you work with us you will be giving people exceptional clinical care at home. 

Attend one of our recruitment events 

  • King’s Lynn: Friday 24th March

Drop in at any time between 1.30 and 7pm at The Globe Hotel, Tuesday Market Place, King’s Lynn, PE30 1EZ.

  • Norwich: Thursday 30th March

Drop in at any time between 1.30 and 7pm at The Forum, Millennium Plain, Norwich, NR2 1TF.

Can’t attend our event? View our job advertisements and apply directly 

"We value honesty, trust and transparency. Our staff really feel this"
- April, Head of Clinical & Operational Services

Job advertisement can be found here:  

Alternatively you can email us with your enquiry at careers@homelinkhealthcare.co.uk 

Or  

Please call our Clinical Recruiter, Gretchen Lister-McWilliam, on 07399 550249 for an informal discussion to find out more  

Tell your friends and colleagues 

If you have any friends or colleagues that you think may be interested in working for HomeLink Healthcare please share this page with them!  

Recruitment in High Wycombe and Slough

HomeLink Healthcare, the specialist Hospital at Home service provider, is looking for Nurses and Healthcare Support Workers in High Wycombe, Slough and surrounding areas to join our team.

– Do you want to work for a clinically-led, patient-centric organisation?

– Do you want to feel truly valued in your work?

– Do you want to spend quality time with patients and make a real difference?  

At HomeLink Healthcare we offer the above and much more! Find out more below and join us at one of our recruitment events in in High Wycombe and Slough on 5th and 6th June.

Who are HomeLink Healthcare? 

HomeLink Healthcare is a specialist provider of Hospital at Home services. Our teams deliver multi-disciplinary care to people in their own homes.  We believe that every patient should have the choice to be treated in their own home, rather than in hospital when it is clinically safe to do so.  

Our work in partnership with the NHS increases hospital capacity, improves patient flow, reduces delayed discharges and delivers great patient outcomes.   

We’ve been delivering Hospital at Home and virtual ward services in since 2016 and now work across the country.

  • 98% of patients would highly recommend us.
  • 100% NHS partner satisfaction (2022-2023).
  • We have a CQC rating of Good.

Why our staff want to work for HomeLink Healthcare 

"It is the best place I have ever worked"
- Elaine, Community Nurse

We have worked hard to develop an open and welcoming culture where everyone is valued and rewarded for the part they play in delivering high quality patient care.  

  • We had 98% staff retention between 2021 and 2022. 
  • We have 86% staff satisfaction compared to 76% in other organisations (Happiness Index 2022).
  • A minimum of 45 minutes with the patient on each visit with an average of 5 visits per shift. 
  • We welcome flexible working. 
  • We encourage career development and rotation between different services. 

We’re hiring: join our team! 

"It is all about quality rather than quantity of work"
- Michele, Healthcare Assistant

We are looking for exceptional clinical staff to join our growing team. We know that the quality, compassion and commitment of our teams is essential to delivering high-quality care and producing excellent patient outcomes. Whether you are a Nurse or a Healthcare Support Worker, if you work with us you will be giving people exceptional clinical care at home. 

Attend one of our recruitment events at the following venues, dates and times:

Can’t attend our event? View our job advertisements and apply directly 

"We value honesty, trust and transparency. Our staff really feel this"
- April, Head of Clinical & Operational Services

Job advertisement can be found here:  

Alternatively you can email us with your enquiry at careers@homelinkhealthcare.co.uk 

Or  

Please call our Clinical Recruiter, Gretchen Lister-McWilliam, on 07399 550249 for an informal discussion to find out more  

Tell your friends and colleagues 

If you have any friends or colleagues that you think may be interested in working for HomeLink Healthcare please share this page with them!  

Got a question? Contact us on (020) 3137 5370

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