Don’t miss HomeLink Healthcare at NHS ConfedExpo 2024

We are excited to be exhibiting at this year’s NHS ConfedExpo, taking place between 12th & 13th June 2024 at Manchester Central.

NHS ConfedExpo is set to be one of the largest and most significant health and care conferences in the UK. The event will bring together health and care leaders and their teams, giving attendees the opportunity to network with leaders and managers who are driving change in health and social care, as well as attend a wide range of sessions and learning theatres.

HomeLink Healthcare has been at the forefront of shaping Hospital at Home and Virtual Ward services over the past 8 years. We are passionate about providing safe, high-quality care that allows patients to recover in the comfort of their own homes. We work in partnership with NHS providers and commissioners to improve patient flow, improve outcomes, and deliver positive patient experiences.

Come and visit us on stand D16 to learn more about our services and how we can help you to:

  • Reduce hospital admissions and readmissions
  • Improve patient flow and capacity
  • Enhance patient experience and outcomes
  • Improve productivity while delivering cost efficiencies

Join our breakfast discussion

Title: Key ingredients for successful home alternatives to ward-based care
Date and time: 8 – 9 am, 13th June 2024
Location: Charter 6
Description: Hospital at Home is cost-effective, delivers great outcomes and excellent patient experience. NHS leaders and industry experts share their experience, followed by a Q&A.

Chair:

  • Jon Green, Former NHS Chief Executive & Consultant Advisor – HomeLink Healthcare

Speakers:

  • Helen Kay, Operations Director – Sheffield Teaching Hospitals NHS Foundation Trust
  • Jill Ireland, Chief Executive & Clinical Director – HomeLink Healthcare
  • John Somers, Non-Executive Director – Pennine GP Alliance / Warrington & Halton NHS FT / Chesterfield Royal NHS FT

To explore the full conference agenda, please click here.

Book a meeting with our team

If you would like to speak to our team at the conference, please email us at info@homelinkhealthcare.co.uk or call 020 3137 5370.

We look forward to seeing you there.

Shortlisted for a Chief Allied Health Professions Officer (CAHPO) award

South East London AHP TeamHomeLink Healthcare have been shortlisted for a Chief Allied Health Professions Officer (CAHPO) award for their work in partnership with Lewisham Adult Therapy Team (LATT). The service saw the waiting list of 203 reduce by 85 per cent to 30 in an 18-week period. Not only that, 69 per cent of patients were seen within three days and improved patient outcomes were seen across the board.  

In October 2021 Allied Health Professional (AHP) Leads from the South East London joined forces with AHP Leads from HomeLink Healthcare to provide a collaborative approach to addressing the increasing demands on the community physiotherapy service for patients residing in the South East London regions of Lambeth, Southwark and Lewisham.  

The AHP Team drove innovation and change in the creation and implementation of a new pathway that addresses both the NHSE/I Long Term Plan and commitments to AHPs into Action. The results were increased physiotherapy capacity in the community; improved patient flow; and better patient outcomes and experience. 

The challenge 

The challenges identified by the AHP Team were as follows: 

  • The LATT therapy leads reported an increase in demand from referrals for patients requiring community physiotherapy.  
  • They cited workforce concerns preventing them from meeting their referral demands along with an increase in the use of agency staff thereby driving up costs and potentially reducing quality and effectiveness. 
  • LATT were experiencing an increase in staff burn out, sickness and challenges balancing annual leave and staff training. 
  • LATT reported a waiting list of 203 patients, with patients waiting more than six months for a therapy review. 
  • Concerns were raised that patients were being admitted to hospital on account of not receiving timely physiotherapy support to maintain them safely in their own homes. 
  • The patient experience was poor due to increased waiting times for therapy input. 

Aims, outcomes, and ways of working to overcome potential barriers 

Aims 

AHP-logoA set of SMART aims for the pathway were co-created to improve patient flow and physiotherapy capacity for patients living in the Lambeth, Southwark and  Lewisham localities. 

  • Provide a responsive physiotherapy service that delivers efficient and effective  patient centred physiotherapy treatments to maintain them safely at home. 
  • Reduce waiting list of community physiotherapy. Prior to the service, 203 patients were awaiting therapy. 
  • Improve patient outcomes by increasing mobility and functional independence. There were no standard clinical outcomes in circulation. 

Outcomes 

  • A shared vision of quality improvement across all pathways made it possible to mobilise the pathway in just 4 weeks.
  • 69 percent* of patients were able to be seen within three days of (non-urgent) referral (*based on patient choice). 
  • The waiting list was reduced by 85.2% to just 30 patients in just 18 weeks. 
  • Positive outcomes in mBarthel and EQ-5D-5L measures.   
    • mBarthel increased from 76.5 to 87 
    • Self-reported health state (VAS) increased from 54.4 to 67.6 
    • Self-reported EQ-5D-5L figures improved in all dimensions (note a decreasing score is an improvement) 

EQ 5D 5L

  • Quality improvement was delivered and measured with data regularly shared by the AHP Team to support wider MDT collaboration. These outcome measures are now adopted as standard within SEL.  
  • As a result of shared learnings 4x as many patients are benefitting from the new pathway in South East London. 
  • The service has spread across the System. From Lambeth and Southwark, the model has been reused in Lewisham, Bromley and Woolwich with learnings shared in other ICSs. 

How did we do this?

  • AHPs worked collaboratively. Regular review meetings were held to ensure quality and safety. 
  • An operational manual was co-produced with wider MDT to ensure effective and efficient governance. 
  • We agreed patient specific outcome measures in order demonstrate quality improvements. 
  • Wider system partners were involved in order to increase shared learning practices and collaboration to safely deliver 240 visits per week 

Transferable lessons learned:

  • Workforce retention and recruitment strategies are essential to ensure longevity to new services. This pathway enabled a 66% increase in capacity for staffing which allowed teams to take annual leave and manage COVID-19 isolations whilst providing continuation of care to patients.  
  • Involving Consultant bodies and wider system partners from the outset is essential to optimise referral and discharge processes. 
  • Being comfortable having open and honest conversations with colleagues for the benefit of the patient has enabled improved outcomes. 
  • Regular knowledge-sharing and reporting are vital for optimising patient outcomes. 
  • Ensure the whole AHP/MDT team is involved in the journey, so the service is driven by those who deliver it. Recognising the value of different knowledge and skills that staff of all levels can add. 

Adeola Telesford, Highly Specialist Rehabilitation Occupational Therapist from Enabling Services, Lewisham and Greenwich NHS Trust commented:

“I am truly pleased with the professional relationship/rapport we have built because it has enhanced our regular verbal and written feedback on cases.

I am particularly pleased by the fact your service has been able to visit patients in a timely manner (within 24-48hours of receiving the referral) and to carry out pre-planned joint visits with me. Timely intervention, which I have found with a number of cases, made a significant positive impact on the SMART goals that were set for each patient.

It was refreshing if not amazing to see how the combined intervention of PT and OT input complimented each other. Your service input proves the validity in having PT and OT working alongside each other in a service of this nature when working towards a time frame of maximum 6 week interventions. I look forward to continued working with you”.

NHS Shared Business Services (NHS SBS) framework agreement renewal enables direct commissioning of Hospital at Home services

We are pleased to announce we have been reappointed as a supplier on NHS Shared Business Services (NHS SBS) Patient Discharge and Mental Health Step Down Beds Services Framework Agreement. NHS partners can procure services with HomeLink Healthcare directly via the framework agreement.

 

New NHS SBS Framework Agreement

About the framework agreement

This NHS SBS framework agreement has been developed to reduce the demand on NHS Trusts by supporting with their adult patient discharge pathways. The framework agreement aims to:

  • facilitate transfer of patients from hospital beds to a more appropriate level of care
  • supply additional bed capacity within the NHS urgent care system infrastructure by relieving bed pressures within the local health economy
  • discharge patients meeting specific clinical criteria into an appropriate care setting, reducing instances of re-admission to hospital
  • allow patients to have personalised on-to-one support maintaining continuity of care
  • provide a dedicated pathway to hospital discharge management services.

HomeLink Healthcare is a supplier on the following Lots:

  • Lot 1: Discharge to Assess Services: facilitates patient discharge not only from emergency departments but also from the wider acute hospital and community care settings.
  • Lot 3: Virtual Ward Support Services: supplies a “secondary care” service within a patients care setting for up to 6 weeks. Patients are transferred to the Virtual Ward Support Service following referral from the Trusts’ clinical discharge teams on acceptance by service leads.

“Free to access, our ‘Patient Discharge and Mental Health Step Down Beds Services framework agreement is designed to support the transition of patients from hospital, reducing instances of pressure on acute hospital beds, Social Services and re-admissions. In turn, this enables health and care providers to free up capacity to deal with other patients. improve quality of care and health outcomes.” Elaine Alsop, Head of Category – Health, at NHS SBS.

Avoid delays and contract with us directly

NHS partners can use the NHS SBS Patient Discharge and Mental Health Step Down Beds Services framework agreement to directly award contracts to HomeLink Healthcare, saving time and money on the procurement process.

New services can be mobilised in 8-12 weeks. Act now to get a new service up and running within three months and at full capacity within around four months.

  1. Develop specification, business case, contracting options and supplier engagement: now!
  2. Contracting: one week
  3. Service mobilisation: twelve weeks
  4. Go live!
  5. Ramp up to full capacity: six weeks

Work with us

HomeLink Healthcare has been delivering Hospital at Home services since 2016. As a supplier to NHS SBS’s new framework agreement and its previous iteration which ran for four years from March 2019,  it has been used to procure a wide variety of pathways from a large number of organisations including Trusts and the Community Services.

Find out more about the process of commissioning HomeLink Healthcare to set up a hospital at home service.

Get in touch

To speak to a member of our team about our services, call us on (020) 3137 5370 or contact us. You can tell us about your situation, and we can tell you more about our experience of supporting our NHS partners and how we might be able to help you.

 

Greener AHP week 2023

Greener AHP week

Greener AHP weekGreener AHP (Allied Health Professionals) week, 17th – 24th April 2023, hosted by NHS England, gave us the opportunity to showcase and celebrate the achievements of AHPs in making healthcare more environmentally sustainable.

A lot of AHP practice is preventative, but it also tends to be high-value, person-centred care focused on enablement, meeting patients’ own goals and building their resilience to future acute episodes, for example: falls prevention, signposting, etc.

We know early mobilisation of patients prevents complications, uses fewer hospital resources and helps people get home sooner. We celebrated Greener AHP week by inspiring and encouraging new ideas about how we can become even more sustainable in our practices.

In the below video Stu Southgate, an AHP and our Commercial Lead for Midlands and the North, discusses what AHP week means to him:

HomeLink Healthcare’s commitment to sustainability

HomeLink Healthcare is a member of the Independent Healthcare Providers Network (IHPN) Climate Change Group and is committed to being net zero carbon emissions for scope 1 and 2 by 2035 and net zero carbon emissions for supply chain by 2045.

We are in the process of becoming ISO 14001 certified and have an Environmental Policy and relevant procedures in place to attain this certification.

Here are some of the sustainable practices we already follow at HomeLink Healthcare and actions we have taken to reduce carbon emissions:

  • Our therapy staff in London utilise public transport and therefore already work in a low-carbon, sustainable model of care.
  • We offer remote physiotherapy sessions.
  • Our therapists draw on assets outside the healthcare system, such as family relationships, local spaces and community groups. Often undertaking Physiotherapy to support patients to access local gardens and public transport.
  • Our AHPs work in an integrated system, linking in with multi-agencies to ensure that patients receive timely medical and social input to prevent unnecessary hospital admissions.
  • Walking aids – working in patients homes our staff can identify when equipment can be safely removed and reused.
  • We know care needs change when at home, our staff can support to prevent over prescription of equipment.
  • When HomeLink Healthcare AHPs are in patients’ homes we ensure they are able to access adequate and appropriate nutrition and hydration which will help to prevent ill health and add life to years not just years to life.
  • Our AHPs can support patients post-surgery with early supported discharge.
  • Our AHPs can also work with patients pre-operatively to maximise nutrition and increase global strength to improve outcomes.
  • HomeLink Healthcare has planted over 150 trees in recognition of their contributions to the business and for improving our sustainability.
  • We are working towards a ‘paper free’ company to reduce its inherent environmental impacts– currently we are 90% paper free.
  • We purchase bio-degradable PPE aprons for use in the delivery of our services.
  • HomeLink Healthcare has introduced mandatory training on Environmental Sustainability Healthcare.
  • Over 95% of all internal and client meetings are held virtually.
  • Public transport is the ‘automatic choice’ for all corporate travel.
  • Rail is used in place of air-travel for all long-distance travel.
  • An incentive scheme is being developed to encourage community-based care teams to use electric vehicles.
  • Smart routing (backed by Google technology) for our community teams ensures that travel between patients is minimised.
  • Our major suppliers are asked to report on their environmental policy as part of their annual re-evaluation.
  • HomeLink Healthcare IT systems are cloud based which will be 100% renewable energy powered by 2025, water positive by 2030 and zero waste by 2030.

All staff are given the opportunity to feedback and suggest new and innovative ways for HomeLink Healthcare to improve sustainability via an internal ‘Opportunities and Change Request’ process.

View and share our Greener AHP week social media updates on Twitter, LinkedIn and Facebook.

HomeLink Healthcare wins Prestige Award

In March 2023 we received great news that we had won a Prestige Award in the category: Home Care Provider of the Year – London & the South East.  

The Prestige Awards have been running for the past 16 years and each year they recognise small and medium-sized businesses that have proven to be the best in their market over the previous 12 months.

The Prestige Awards team conduct extensive research into all nominees for their awards programme. As a shortlisted company we were asked to support our nomination with evidence of our work, positive feedback from their clients, information on accreditations and recognition as-well-as highlighting the most outstanding parts of our businesses. 

The judging panel based their decisions upon criteria such as service excellence, quality of the service provided, innovative practices, ethical and sustainable ways of working as well as consistency in performance. We were selected as winners due to our ability to best demonstrate strengths in these areas. 

More information about the Prestige Awards can be found here. 

Recruitment in Norfolk

Award-winning hospital at home service provider is looking for Nurses, Physiotherapists and  Healthcare Support Workers in Norfolk.  

– Do you want to work for an award winning, clinically led, patient-centric organisation?

– Do you want to feel truly valued in your work?

– Do you want to spend quality time with patients and make a real difference?  

At HomeLink Healthcare we offer the above and much more! Find out more below and join us at one of our recruitment events in Kings Lynn on Friday 24th March or Norwich on Thursday 30th March.  

Who are HomeLink Healthcare? 

HomeLink Healthcare is an award-winning provider of Hospital at Home services. Our teams deliver multi-disciplinary care to people in their own homes.  We believe that every patient should have the choice to be treated in their own home, rather than in hospital when it is clinically safe to do so.  

Our work in partnership with the NHS increases hospital capacity, improves patient flow, reduces delayed discharges and delivers great patient outcomes.   

We’ve been delivering Hospital at Home pathways across Norfolk and Waveney since 2016.  

  • 98% of patients would highly recommend us. 
  • 100% NHS partner satisfaction (responses between July 2022 & Jan 2023). 
  •  Our work across Norfolk and Waveney has been shortlisted for a 2023 HSJ Partnership Award.  

Why our staff want to work for HomeLink Healthcare 

"It is the best place I have ever worked"
- Elaine, Community Nurse

We have worked hard to develop an open and welcoming culture where everyone is valued and rewarded for the part they play in delivering high quality patient care.  

  • We had 98% staff retention between 2021 and 2022. 
  • We have 86% staff satisfaction compared to 76% in other organisations (Happiness Index 2022).
  • A minimum of 45 minutes with the patient on each visit with an average of 5 visits per shift. 
  • We welcome flexible working. 
  • We encourage career development and rotation between different services. 

We’re hiring: join our team! 

"It is all about quality rather than quantity of work"
- Michele, Healthcare Assistant

We are looking for exceptional clinical staff to join our growing team. We know that the quality, compassion and commitment of our teams is essential to delivering high-quality care and producing excellent patient outcomes. Whether you are a Nurse, a Physiotherapist or a Healthcare Support Worker, if you work with us you will be giving people exceptional clinical care at home. 

Attend one of our recruitment events 

  • King’s Lynn: Friday 24th March

Drop in at any time between 1.30 and 7pm at The Globe Hotel, Tuesday Market Place, King’s Lynn, PE30 1EZ.

  • Norwich: Thursday 30th March

Drop in at any time between 1.30 and 7pm at The Forum, Millennium Plain, Norwich, NR2 1TF.

Can’t attend our event? View our job advertisements and apply directly 

"We value honesty, trust and transparency. Our staff really feel this"
- April, Head of Clinical & Operational Services

Job advertisement can be found here:  

Alternatively you can email us with your enquiry at careers@homelinkhealthcare.co.uk 

Or  

Please call our Clinical Recruiter, Gretchen Lister-McWilliam, on 07399 550249 for an informal discussion to find out more  

Tell your friends and colleagues 

If you have any friends or colleagues that you think may be interested in working for HomeLink Healthcare please share this page with them!  

Recruitment in High Wycombe and Slough

HomeLink Healthcare, the specialist Hospital at Home service provider, is looking for Nurses and Healthcare Support Workers in High Wycombe, Slough and surrounding areas to join our team.

– Do you want to work for a clinically-led, patient-centric organisation?

– Do you want to feel truly valued in your work?

– Do you want to spend quality time with patients and make a real difference?  

At HomeLink Healthcare we offer the above and much more! Find out more below and join us at one of our recruitment events in in High Wycombe and Slough on 5th and 6th June.

Who are HomeLink Healthcare? 

HomeLink Healthcare is a specialist provider of Hospital at Home services. Our teams deliver multi-disciplinary care to people in their own homes.  We believe that every patient should have the choice to be treated in their own home, rather than in hospital when it is clinically safe to do so.  

Our work in partnership with the NHS increases hospital capacity, improves patient flow, reduces delayed discharges and delivers great patient outcomes.   

We’ve been delivering Hospital at Home and virtual ward services in since 2016 and now work across the country.

  • 98% of patients would highly recommend us.
  • 100% NHS partner satisfaction (2022-2023).
  • We have a CQC rating of Good.

Why our staff want to work for HomeLink Healthcare 

"It is the best place I have ever worked"
- Elaine, Community Nurse

We have worked hard to develop an open and welcoming culture where everyone is valued and rewarded for the part they play in delivering high quality patient care.  

  • We had 98% staff retention between 2021 and 2022. 
  • We have 86% staff satisfaction compared to 76% in other organisations (Happiness Index 2022).
  • A minimum of 45 minutes with the patient on each visit with an average of 5 visits per shift. 
  • We welcome flexible working. 
  • We encourage career development and rotation between different services. 

We’re hiring: join our team! 

"It is all about quality rather than quantity of work"
- Michele, Healthcare Assistant

We are looking for exceptional clinical staff to join our growing team. We know that the quality, compassion and commitment of our teams is essential to delivering high-quality care and producing excellent patient outcomes. Whether you are a Nurse or a Healthcare Support Worker, if you work with us you will be giving people exceptional clinical care at home. 

Attend one of our recruitment events at the following venues, dates and times:

Can’t attend our event? View our job advertisements and apply directly 

"We value honesty, trust and transparency. Our staff really feel this"
- April, Head of Clinical & Operational Services

Job advertisement can be found here:  

Alternatively you can email us with your enquiry at careers@homelinkhealthcare.co.uk 

Or  

Please call our Clinical Recruiter, Gretchen Lister-McWilliam, on 07399 550249 for an informal discussion to find out more  

Tell your friends and colleagues 

If you have any friends or colleagues that you think may be interested in working for HomeLink Healthcare please share this page with them!  

2023 staff survey delivers excellent results with 84% staff engagement

Our 2023 staff survey showed an average staff engagement level of 84%. This is 6% higher than all organisations using the same index and 15% higher than NHS staff’s ‘enthusiasm about their job’ in 2022. 

HomeLink Healthcare use the Happiness Index to measure staff happiness and engagement. A part of this involves sending a detailed survey out to all staff members once a year. The results of our 2023 survey staff were excellent, with a score of 8.5 (85 percent) for ‘happiness’ and 8.4 (84 percent) for engagement.  

 At HomeLink Healthcare we live by our values: Compassion, Commitment to Quality Care, and Collaboration. We understand that having an engaged workforce is fundamental to delivering on these values, providing a positive patient experience and satisfying our clients.   

The word cloud below shows the words that were most frequently used in staff feedback.  

The Happiness Index is used by organisations across a wide range of sectors. Our average score is 6 percentage points above the average of all organisations using the index (7.8 or 78 percent).  

The table below is from the NHS Staff Survey  and shows that average staff engagements for nurses and healthcare assistants was 69 per cent in 2022.  

Whilst we are very pleased with the results we recognise that there is always room for improvement. Over the coming weeks each line manager will be discussing the results with their teams to look at where further improvements can be made. In addition every member of our Senior Leadership Team have made a commitment to further support our staff engagement. For example Jill Ireland, Chief Executive Offer has said: “I commit to leading the organisation that has a culture within which opportunities for personal growth, development, and valuing each and every person is at the heart of everything we do.”Jill Ireland, Chief Executive Officer  

Get in touch 

To speak to a member of our team about our services, call us on (020) 3137 5370 or contact us. 

HomeLink Healthcare feature twice in IHPN Community Services Report ‘What does good look like?’.

We are proud to have two case studies featured in the Independent Healthcare Providers Network (IHPN) Community Health Services report ‘What does good look like?’. The report includes an overview of community health services in England, along with sixteen case studies from IHPN member organisations.

 

The report explains how moving more services into the community, and out of hospital, is core to the NHS Long Term Plan. It says that it has never been more important to see community healthcare services as the essential building block to a modern, responsive health service. The report showcases how community health service providers, including HomeLink Healthcare, are bringing much needed capacity to the NHS and delivering innovation as well as improved productivity and patient outcomes. The case studies depicted in the report show ‘what good looks like’ and ‘the art of the possible’.

 

The case studies about addressing capacity issues in Buckinghamshire Health Trust and Norfolk and Waveney ICB are featured as below.

 

You can read the full report here IHPN Community Health Services report 2023.

Find out more about HomeLink Healthcare’s Hospital at Home services.

Get in touch 

To speak to a member of our team about our services or to book a free feasibility assessment, call us on (020) 3137 5370 or contact us.  

NHS England and IHPN visit HomeLink Healthcare service

Sam Sherrington, Deputy Director for Community Nursing at NHS England, Dawn Hodgkins and Danielle Henry from The Independent Healthcare Providers Network came to visit us at St. Mary’s Hospital in Paddington to see how HomeLink Healthcare services work in practice.

“What we have seen here today in HomeLink is a very dynamic, solutions focused way in which we are trying to address problems around discharge”. – Sam Sherrington, NHS England

Here is a short video with Sam and Dawn reflecting on the importance of the service and some of the great things they’d observed from the HomeLink Healthcare service – the partnership between independent sector and the NHS, the innovation and quality of service, and the care, dedication and expertise of the clinicians – nurses, therapists and more – working to deliver for patients.

 

Find out more about HomeLink Healthcare’s Hospital at Home services.

Get in touch 

To speak to a member of our team about our services or to book a free feasibility assessment, call us on (020) 3137 5370 or contact us.  

Got a question? Contact us on (020) 3137 5370

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