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Quality policy

Last updated 9th August 2023

CQC Standard: Well-led

HSC Act Relevant: Good governance

Legislation:

  • Review Period in Months: 24
  • Outcome statement: All staff will have an understanding of HomeLink Healthcare’s aims and objectives; an understanding of how they are communicated and when they may by updated
  • Reviewed by: Clinical Director
  • With Reference to ISO9001 – Quality Management Systems

 

HomeLink Healthcare believes that everyone should have the choice to be treated at home instead of in hospital.

We enable this with our safe, high quality and caring service, supported by technology and our skilled staff, delivering care at the right time in the right place.

HomeLink Healthcare’s aim is to be recognised for a commitment to providing high quality multidisciplinary care in the patients’ usual place of residence. Our services are designed, monitored, managed and delivered to meet the Care Quality Commission’s (CQC) Fundamental Standards of Quality and Safety. We deliver services that are safe, effective, well-led, caring and responsive.

The Quality Policy covers generic aspects of quality management and assurance.

More detailed subject matter is provided in the relevant policies and standard operating procedures (SOPs). These describe how HomeLink Healthcare plans, delivers, monitors and continually improves the provision of quality services to its patients and customers. HomeLink Healthcare aims to meet and exceed each customer’s level of satisfaction by making continuous improvement a focus and output for all team and senior leaders meetings.

“Acute trusts don’t have the resource, infrastructure, we don’t have the ability set up a new service. We struggle to attract a flexible workforce. Our bank is saturated, we have the wrong skillset, and pressure points like winter, half term, school holidays. With HomeLink I am buying a service and they always deliver.”  

NHS partner feedback

“It means we have a trusted and experienced team supporting our elective patient pathway – this provides real peace of mind and their willingness to diversify and respond so quickly really has saved us from having to cancel operations so thank you HomeLink for stepping in and stepping up.”

Cursty Pepper, Deputy Chief Operating Officer, Norfolk and Norwich University Hospitals NHS Foundation Trust

“I’ve worked with a lot of providers and HomeLink Healthcare is a very professional organisation. Every member of my team has said how respectful and courteous the staff are. It has been a pleasure to work with partners who do exactly what they say they will.”

Jenny Ricketts, Director of Community Transformation, Buckinghamshire Healthcare NHS Trust

“HomeLink Healthcare liaise wit me regularly about patients that I have referred to them and are very prompt in their reply to questions or queries. Having them on board is a breath of fresh air.”

Adeola Telesford, Highly Specialist Rehabilitation OT, Enabling Care Services, Lewisham

“We recognised we had a window of opportunity to put something in place that would support both our front-line teams and our patients without delaying discharges from our busy acute hospital sites. We achieved a safe, responsive and flexible service which meant patients received the ongoing support they needed.”

Kelly Hudson, Associate Director for Urgent & Emergency Care Improvement, SE London CCG

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