Statement of purpose

HomeLink Healthcare’s statement of purpose includes:

• The organisations’ aims and objectives
• The services provided
• The health needs that the service will meet
• Legal entity
• The locations that services are provided from
• Details about the organisation, including address and details of the Registered Manager

HomeLink Healthcare (HLHC) is a privately-owned home limited company, born out of personal and professional experience and commitment to providing high quality multidisciplinary care in the patients’ usual place of residence. We are regulated and inspected by the CQC to provide the regulated activities of treatment of disease, disorder or injury and personal care.

Our services are designed, monitored, managed and delivered to meet the CQC Fundamental Standards of Quality and Safety. We deliver services that are safe, effective, well -led, caring and responsive.

HomeLink Healthcare is a Limited company – Company number 09767951

Registered address and head office is Mimet House, 5A Praed Steet, London, W2 1NJ.
Telephone number: 0203 137 5370

Services are delivered across the South East, Midlands, London and East of England.

CQC Registered Manager

The registered manager, along with the registered provider, is legally responsible and accountable for compliance with the requirements of the Health and Social Care Act 2008 and associated regulations. HLHCs CQC Registered Manager is April Thompson.

Contact details: April.Thompson@homelinkhealthcare.co.uk (020) 3137 5370 or 07951 400445.

Aims and Objectives

Our aims are to provide holistic multidisciplinary clinical care community based/out of hospital care which safeguards and promote the health, welfare and quality of life. Our objectives are to provide services which:

• Are safe, effective, holistic and person centred
• Are reliable, dependable and responsive
• Are evidence and outcome driven
• Are compassionate, demonstrating courtesy, dignity and respect
• Meet the assessed needs of service users
• Maintain service users’ self esteem
• Recognises the individuality and diversity of each service user
• Maximize independence
• Offers choice and enable service users to make decisions about how the care is provided
• Deliver seamless integrated care with existing community service providers
• Ensures safe transfer into the community from Hospital based care
• Prevents unnecessary admissions to Hospital, by caring for patients at home / community settings when it is safe and clinically effective to do so
• Ensure that confidentiality is protected at all times, in accordance with best practice and Information Governance (IG) standards and regulations

HLHC achieves the aims and objectives of the service through:

• Quality Management System (QMS) and Risk Management which enables clinical care to continuously be monitored, evaluated and developed. HomeLink Healthcare are ISO9001:2015 accredited.
• Employing competent, appropriately trained and qualified clinical and managerial staff
• Robust policies and procedures in line with relevant legislation and mandatory requirements
• Providing accessible and up-to-date information for prospective and existing service users and their representatives
• Being flexible in delivering services to meet the changing needs of those who use our services
• Avoiding dependence by encouraging and supporting service users to participate as much as possible in their own care
• Listening to comments and suggestions by service users and their representatives to develop and improve services

Nature of Services provided

HomeLink Healthcare provides a range of community-based services for NHS patients including early supported discharge, virtual wards, early supported discharge, admission avoidance, package of care and reablement.

Whilst therapeutic interventions will be tailed to the requirements of the individual, the following are examples of the interventions offered:

• Help with personal cleanliness (Washing, bathing and showering)
• Assisting with getting in and out of bed
• Preparation of meals and drinks
• Support with continence care
• Help and assistance with general mobility needs
• Prompting or administration of medication
• Administration of Intravenous Therapy, for example Intravenous Antibiotics
• Wound Care
• Post-Surgical Care
• Rehabilitation
• Venepuncture and Cannulation
• Drug Monitoring – e.g., management of anticoagulation
• Remote clinical monitoring
• Physiotherapy
• Rehabilitation and reablement
• Occupational Therapy

Our services are delivered from 0700 – 2300 hrs. An out of hours telephone on call – service is delivered and available by registered practitioners 24 hours a day.

Range of qualifications of clinical staff

All our clinical staff are encouraged and supported to gain qualifications appropriate to their role. Non-registered staff will have a minimum of NVQ Level 3 or the QCF (Qualifications and Credit framework) Level 3 Diploma.

Our Registered clinicians will have a minimum of 3 years’ relevant post registration experience. All members of our team will receive the full range of training in line with statutory requirements including: – Moving and Handling; Health and Safety; Mental Capacity; Lone Working, Equal Opportunities, Safeguarding of Vulnerable Adults / Whistle blowing; Infection Control; Effective Hand Hygiene; Food Hygiene; First Aid, Fire Safety Medication management / administration as appropriate to role. Additionally, staff will also receive Dementia training/awareness, effective communication (verbal & written), and End of Life training. We continually review and support our staff with any additional training they may require.

Quality assurance

Our staff have an induction period to include the mandatory training, essential training and shadowing. All clinical staff are also required to complete a suite of clinical competencies and demonstrate the skills and knowledge necessary to deliver safe and effective clinical care before they are signed off as being safe to deliver care within a patient usual place of residence. Non-registered staff will always work under the direction of a qualified registrant.

All members of staff are required to obtain a satisfactory Enhanced Criminal Records Bureau police check and supply two checkable references before employment commences.

Comments, suggestions and complaints procedure

We aim to resolve all concerns and complaints swiftly and effectively. The clinical manager will initial try to resolve the complaint informally by discussing the matter with the service user or their representative. The focus at this stage will be to ‘problem solve’ and agree a way forward which is acceptable to the service user.

It is expected that this will take up to 5 working days. If a longer period is required, the clinical manager will negotiate this with the service user.

If the complaint cannot be resolved informally, it will be passed to the Registered Person (Registered Manager) for an investigation. The Registered Person may investigate the matter personally or commission and independent investigation to ensure objectivity. At the end of the investigation the Registered Person will meet with the service user to discuss the outcome and the most appropriate way forward. It is expected this stage of the procedure will take no more than 15 working days. However, if a longer period is required, this will be negotiated with the service user.

Where a Local Authority, Acute Trust, ICB or ICS are commissioning the care, a complaint can also be taken to them. During any stage of the procedure, the complainant will have the right to approach the CQC.

To contact CQC directly, please use the following details:

CQC National Customer Service Centre, City Gate, Gallowgate, Newcastle Upon Tyne, NE1 4PA

Telephone: 03000 616161

Statement of purpose: Last update: 11.02.2023