Step 1 of 20 5% IntroductionWe would love to hear what you think about us. Please take a few minutes to complete this survey and tell us what we did well and what we need to do better. It will help us to continually improve our service to everyone we care for in the community. The survey will require you to select a response for each question on a scale of 0 through 10. If you would like more information or have questions on how to complete the questionnaire please contact us on 0203 1375370. Let us know how we didQ1. Did you have confidence in the NNUH at Home team?*0 (No)12345 (Yes Sometimes)678910 (Yes Always)Optional comment Q2. Did all NNUH at Home staff wash their hands prior to your treatment?*0 (No)12345 (Yes Sometimes)678910 (Yes Always)Optional comment Q3. Did all NNUH at Home staff wear a uniform and identification badge?*0 (No)12345 (Yes Sometimes)678910 (Yes Always)Optional comment Q4. Were you involved in the decisions regarding your care and treatment?*0 (No)12345 (Yes Sometimes)678910 (Yes Always)Optional comment Q5. If you were in pain, did the NNUH at Home team listen & give you advice & support?*0 (No)12345 (Yes Sometimes)678910 (Yes Always)N/AOptional comment Q6. Whilst being cared for by NNUH at Home I felt confident I knew who to contact if I was concerned about my condition or treatment*0 (No)12345 (Yes Sometimes)678910 (Yes Always)Optional comment Let us know how we treated youQ7. Were you treated with respect & dignity whilst under the care of NNUH at Home?*0 (No)12345 (Yes Sometimes)678910 (Yes Always)Optional comment Q8. Did you feel that your religious and cultural beliefs were respected whilst under the care of NNUH at Home?*0 (No)12345 (Yes Sometimes)678910 (Yes Always)N/AOptional comment Q9. How would you describe the working relationship between NNUH at Home & the hospital or clinic?*0 (Poor)12345 (Good)678910 (Excellent)N/AOptional comment Q10. How was the timing of your move from hospital to being cared for by NNUH at Home?*0 (Poor)12345 (Good)678910 (Excellent)N/AOptional comment Q11. Was a full explanation given to you on all medicines administered by the NNUH at Home nurse, including side effects?*0 (No)12345 (Yes Sometimes)678910 (Yes Always)N/AOptional comment How was the experienceQ12. How would you describe the care delivered by NNUH at Home Clinical Staff?*0 (Poor)12345 (Good)678910 (Excellent)Optional comment Q13. How would you describe your experience with NNUH at Home's office staff?*0 (Poor)12345 (Good)678910 (Excellent)N/AOptional comment Q14. Overall, How would you rate the service and care you received from NNUH at Home?*0 (Poor)12345 (Good)678910 (Excellent)Optional comment Q15. Would you choose to be cared for by NNUH at Home again?*0 (No)12345 (Yes Maybe)678910 (Yes Definitely)Optional comment Q16. Based on your recent experience of our service, are you likely to recommend NNUH at Home to friends and family if they needed similar care or treatment?*0 (No)12345 (Yes Maybe)678910 (Yes Definitely)Optional comment Q17. Let us know what we did well or how we could improve? Lastly, we need your consentWe may share information you provide in this survey with our partners as part of our ongoing commitment to improving the quality of the services we deliver.* Yes, HomeLink Healthcare may share my feedback with it's partners. No, HomeLink Healthcare may NOT share my feedback with it's partners. We may use information you provide in this survey to promote our services through service information leaflets and our website.* Yes, HomeLink Healthcare may use the results from my survey in service information leaflets and the website. No, HomeLink Healthcare may NOT use the results from my survey in service information leaflets and the website.
