Local authority bridging package of care services

"I am particularly pleased that your service has been able to visit patients within 24-48 hours of receiving the referral. Timely intervention made a significant positive impact on the SMART goals that were set for each patient." - Adeola Telesford, Highly Specialist Rehabilitation Occupational Therapist from Enabling Services, Lewisham and Greenwich

How do our services help local authorities?  

We are experts in starting complex nurse and physiotherapy led packages of care quickly, and often within a few hours. We provide services that can be difficult to source promptly, including support for people who: 

  • need visits from multiple agencies e.g. community physiotherapy, district nursing and domiciliary care. 
  • require intensive physiotherapy and re-ablement services. Our services can start from day one and we are able to visit up to seven times per week including weekends. 
  • have higher clinical needs that require regular monitoring and more frequent assessment. For example people on the Discharge to Assess (D2A) pathway are monitored every two weeks.  
  • may need one or more hospital stays and, as a result, have been removed from the books of the domiciliary care provider. 

With our services patients avoid deconditioning and the cost of ongoing domiciliary care can be avoided or significantly reduced.  

In the nine months from October 2021 to June 2022, our Lewisham re-ablement service saw 297 patients and delivered 2,323 visits. As a result, a waiting list of 203 patients was reduced by 85% to just 30, patient outcomes significantly improved and the service was short-listed for a CAHPO award. Read the case study here 

Read our case study about how intensive physiotherapy had a big impact on ‘Pat’s’ life 

A focus on outcome measures are baked into what we do. We use the EQ-5D-5L to measure to monitor self-reported improvements in all service users’ across five dimensions: mobility; self-care; usual activities; pain and discomfort; and, anxiety & depression. For people receiving physiotherapy we use the Barthel score to measure the extent to which people can function independently in all activities of daily living.  

Our in-reach care home re-ablement service is a way of us providing this service to people who have been discharged in the short-term to a care home because they need a programme of re-ablement support before they are able to return their own home. Read our case study about how this service has benefitted patients and the system.

Money spent on HomeLink Healthcare’s services in the short-term will reap benefits for those patients in the long term and reduce the cost of longer term care. Read our case study about how timely physiotherapy reduced the cost of ongoing care by 65 percent 

"Mum’s walking has greatly improved since having physio from HomeLink and her falls risk is reduced" - Carer feedback

Who are HomeLink Healthcare? 

HomeLink Healthcare is a clinician-led, specialist Hospital at Home service provider.  We work in partnership with the ICBs, hospitals, local authorities, community providers and GPs. We have been delivering safe, high-quality services to patients in the place they call home since 2016. 

Our multi-disciplinary team or nurses, physiotherapists, healthcare support workers and re-ablement support workers are supported, where appropriate, by remote monitoring and 24/7 clinical support. This enables us to support more complex people.  

HomeLink Healthcare is a named supplier on NHS Shared Business Services (NHS SBS) Patient Discharge and Mental Health Step Down Beds Services FrameworkAgreement. NHS and Local Authority partners can procure services with HomeLink Healthcare directly via the framework agreement. 

Visit the About Us page for more information about why our partners choose HomeLink Healthcare. 

Work with us

We report a suite of anticipatory care key performance indicators (KPIs) in real-time, so commissioners have complete transparency about what we are doing and how we are doing it.   Find out more about the process of commissioning HomeLink Healthcare to set up a hospital at home service.

Get in touch

To speak to a member of our team about anticipatory care, call us on (020) 3137 5370 or contact us. You can tell us about your situation, and we can tell you more about our experience of anticipatory care and how we might be able to help you.


Case study

In-reach physiotherapy service in care homes benefits patients and hospitals

Reablement & physio, Patient experiences

Patients are assessed by a HomeLink Healthcare physiotherapist in the care home within 72 hours of admission and start receiving physiotherapy and re-ablement immediately.

Read more
Case study

Physiotherapy at Home reduces care costs by over 65%

Reablement & physio, Patient experiences

Intensive physiotherapy at home can dramatically improve patient outcomes, shorten waiting lists and reduce care costs by over 65%.

Read more
Case study

Small steps and big changes

Reablement & physio, Patient experiences

Intensive physiotherapy over a few weeks can be the key to helping patients regain independence. 

Read more
Case studyCompany news

Shortlisted for a Chief Allied Health Professions Officer (CAHPO) award

Reablement & physio, Awards & accreditations

HomeLink Healthcare’s AHPs Team and Lewisham Adult Therapy Team are finalists for a CAHPO Award 2022.

Read more

“Acute trusts don’t have the resource, infrastructure, we don’t have the ability set up a new service. We struggle to attract a flexible workforce. Our bank is saturated, we have the wrong skillset, and pressure points like winter, half term, school holidays. With HomeLink I am buying a service and they always deliver.”  

NHS partner feedback

“It means we have a trusted and experienced team supporting our elective patient pathway – this provides real peace of mind and their willingness to diversify and respond so quickly really has saved us from having to cancel operations so thank you HomeLink for stepping in and stepping up.”

Cursty Pepper, Deputy Chief Operating Officer, Norfolk and Norwich University Hospitals NHS Foundation Trust

“I’ve worked with a lot of providers and HomeLink Healthcare is a very professional organisation. Every member of my team has said how respectful and courteous the staff are. It has been a pleasure to work with partners who do exactly what they say they will.”

Jenny Ricketts, Director of Community Transformation, Buckinghamshire Healthcare NHS Trust

“HomeLink Healthcare liaise wit me regularly about patients that I have referred to them and are very prompt in their reply to questions or queries. Having them on board is a breath of fresh air.

Adeola Telesford, Highly Specialist Rehabilitation OT, Enabling Care Services, Lewisham

“We recognised we had a window of opportunity to put something in place that would support both our front-line teams and our patients without delaying discharges from our busy acute hospital sites. We achieved a safe, responsive and flexible service which meant patients received the ongoing support they needed.

Kelly Hudson, Associate Director for Urgent & Emergency Care Improvement, SE London CCG

Got a question? Contact us on (020) 3137 5370

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