Job Title:                          Healthcare Support Worker, London

Grade:                              Band 3 equivalent  

Hours:                              Bank Full time / part time 

Reports to:                     Clinical and Operational Lead / Head of Therapies

Accountable to:            Head of Services and Clinical Development



  • To assist physiotherapists in providing high standard person centered Physiotherapy care and support to adult patients, their families and carers in their usual place of residence.
  • To support the smooth running of rehabilitation services by support the physiotherapists to carry our required physiotherapy duties.
  • To treat own delegated caseload to support the rehabilitation of specified patients
  • To work flexibly across the community as required.
  • To participate as part of the multidisciplinary team.

This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role: –  


·                  To carry own caseload of patients to support the rehabilitation aims of designated patients.

·                  To be responsible for all aspects of own work working within accepted codes of professional conduct and clinical guidelines to minimise clinical risk.  

·                  To monitor and reassess treatment and patient status to progress and adjust treatments effectively in discussion with physiotherapist.

·                  To assist with the care of patients holistic needs including the involvement of personal care and provision of food and drink.

·                  To monitor the response of patients to specific home exercise programmes and in conjunction with physiotherapists adapt as required.

·                  To have an understanding of goal setting and liaise with the physiotherapy team when all goals achieved / require modification to support a safe and effective discharge.

·                  To be responsible for the competent use of equipment and patient appliances as indicated.

·                  To encourage patients and their carers in an active approach to regaining and maintaining independence

·                  To report all complaints and accidents immediately to a member of the physiotherapy team / line manager.



·                  Communicate effectively with patients, relatives and carers. 

·                  To be able to motivate and persuade patients through effective communication skills with both verbal and non-verbal means.

·                  Communicate effectively with all professionals concerned with the patient’s care. 

·                  Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment. 

·                  Anticipate barriers to communication and take action to improve communication. 

·                  Ensure patient confidentiality is maintained at all times. 

·                  Report effectively to the team on patient’s progress and performance in relation to the patient goals. 

·                  Ensure that up to date written and electronic records and activity data are maintained in accordance with HLHC record keeping policy.



·                  Take responsibility for own development, learning and performance by actively following a programme of continuous professional development and appraisals. 

·                  Undertake statutory and mandatory training. 

·                  Keep a record of your training and clinical development activities. 

·                  Participate in clinical audit. 

·                  Ensure compliance to HLHC policies and guidelines including, but not limited to, basic life support and anaphylaxis, emergency procedures, confidentiality, consent, capacity, safeguarding procedures, incident reporting, information governance and lone working. 

·                  Identify risks involved in work activities and undertake such activities in a way that manages those risks.  

·                  Support Induction and training needs of new starters as required. 


Our Values  

Our values underpin the way we deliver our services and treat those who use our services.  

HomeLink Healthcare believes that everyone should have the choice to be treated at home instead of in hospital.  

We enable this with our safe, high quality and caring service, supported by technology and our skilled staff, delivering care in the right time and the right place.  

We recruit competent staff that we support in maintaining and extending their skills in accordance with the needs of the people we serve.  We will recognise the commitment from our staff to meeting the needs of our patients.  


Confidentiality and Information Security  

As a HLHC employee you will be required to uphold the confidentiality of all records held by the company, whether patients/service records or corporate information.  This duty lasts indefinitely and will continue after you leave the company’s employment.  

All information which identifies living individuals in whatever form (paper/pictures, electronic data/images or voice) is covered by the 1998 Data Protection Act and should be managed in accordance with this legislation. This and all other information must be held in line with NHS national standards including the  Records Management:  NHS Code of Practice , NHS Constitution and HSCIC Code of Practice on Confidential Information and should only be accessed or disclosed lawfully.  Monitoring of compliance will be undertaken by the Company. Failure to adhere to Information Governance policies and procedures may result in disciplinary action and, where applicable, criminal prosecution. 


Information Governance Responsibilities  

As a HLHC employee you are responsible for the following key aspects of Information Governance (not an exhaustive list): 

·                  Completion of annual information governance training 

·                  Reading applicable policies and procedures  

·                  Understanding key responsibilities outlined in the Information Governance acceptable usage policies and procedures including NHS mandated encryption requirements 

·                  Ensuring the security and confidentiality of all records and personal information assets  

·                  Maintaining timely and accurate record keeping and where appropriate, in accordance with professional guidelines  

·                  Adherence to the clear desk/screen policy  

·                  Only using email accounts authorised by HLHC – e.g., NHS mail etc. These should be used in accordance with the Sending and Transferring Information Securely Procedures and Acceptable Use Policies. 

·                  Reporting information governance incidents and near misses on the incident portal or to the appropriate person e.g. line manager, Head of Information Governance, Information Security Lead 

·                  Only using approved equipment for the use of business 



Clinical governance is a framework through which organisations delivering health and care services are accountable to continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical and other forms of care flourishes.  Employees must be aware that clinical governance places a duty on all staff to ensure that the level of care services they deliver to patients is safe and high quality, and that they follow/comply with HLHC policies and procedures. 


Registered Health Professional  

All staff who are a member of a professional body must comply with standards of professional practice / conduct.  It is the post holder’s responsibility to ensure they are both familiar with and adhere to these requirements and maintain revalidation requirements. 


Risk Management / Health & Safety   

The post holder has a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within the policies and procedures laid down by the company.  Staff are required to observe the Hygiene Code and demonstrate good infection control and hand hygiene.  

Employees must be aware of the responsibilities placed on them by the Health & Safety at Work Act (1974) to ensure that the agreed safety procedures are carried out to maintain a safe environment for other employees, patients and visitors.  It is essential to observe strict fire and security precautions at all times.  

All staff have a responsibility to access occupational health, other staff support services and/or any relevant others in times of need and advice.   

All staff must report accidents, incidents and near misses so that the company can learn from them and improve safety. 


Safeguarding Children and Vulnerable Adults Responsibility  

HomeLink Healthcare as an employer is committed to safeguarding and promoting the welfare of children and adults at risk of harm and expects all employees to share this commitment by working to relevant safeguarding legislation, multi-agency policies and procedures. All colleagues working directly with people using our services, will support them to participate in decision making in accordance with the Mental Capacity Act 2005. 


Medicines Management Responsibility  

Nursing or registered healthcare professionals 

Undertake all aspects of medicines management related activities in accordance within the company’s medicines policies to ensure the safe, legal and appropriate use of medicines.  


Skilled non-registered staff 

Undertake all aspects of medicines management related activities in accordance with the company’s medicines policy where appropriate training has been given and competencies have been achieved:  


Policies & Procedures  

All Staff will comply with the Companies Policies and Procedures which can be found on the company intranet.  

The company recognises a “non-smoking” policy.  Employees are not able to smoke anywhere within the premises or when outside on official business. 


Equal Opportunities Equal Opportunities  

It is the company’s intention to be an employer of choice and ensure that no job applicants or employees are unfairly disadvantaged on the grounds of gender, disability, race, ethnic origin, colour, age, sexual orientation, religion or belief, trade union membership or any other factors that are not relevant to their capability or potential.  To this end, the company has an Equality and Diversity policy and it is the responsibility of each employee to contribute to its success. 


Flexibility Statement  

This job description is not exhaustive and may change as the post develops or changes to align with service needs.  Any such changes will be discussed directly between the post holder and their line manager. 





  Essential  Desirable 
Qualifications  ·                  Experience of working in therapy / care environment either in the community or acute setting.

OR – individuals with significant experience in relevant work environment.





 NVQ 3 
Experience  ·                  Experience of treating patients in a rehabilitation setting.

·                  Previous experience of working within the NHS  / community setting.

·                  Previous experience for caring for people in or outside of work

·                  Previous experience of working within a Multi-Disciplinary Team


·                  Experience working with discharge to assess models of care

·                  Experience of assessing patients requiring walking / walking aids and instructing them in their proper and safe usage.

·                  Experience of therapeutic handling e.g supporting moving patients in /out of bed.



Skills/Competencies  ·                  Understand the role of physiotherapists and occupational therapists.

·                  Ability to manage own caseload and work independently  under the instruction of physiotherapist

·                  Excellent organizational skills

·                  Problem solving skills

·                  Ability to pass on skills and knowledge to others

·                  Ability to progress/ regress prescribed treatment plans when appropriate within agreed parameters.

·                  Ability to work effectively and contribute to the MDT.

·                  Good interpersonal skills

·                  Previous experience of working with patients requiring therapy interventions or who are unwell, have healthcare needs or any disability.


·                   Skills in goal setting and using outcome measures

·                  Computer skills.


Personal qualities  ·                  Ability to work flexibly depending on needs of the service

·                  Highly motivated

·                  Good time management and organizational skills

·                  Ability to use own initiative

·                  Reflective practitioner

·                  A committed approach to on-going education and professional review

·                  Evidence of highly skilled communication and interpersonal skills

·                  Team worker

·                  High level of professional commitment

·                  Ability to recognise boundaries of own responsibilities.

·                  Ability to work flexibly






Additional Requirements  ·                  IT literacy skills

·                  Good physical health to be able to move and handle patients

·                  Current driving license




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