Job Title:                   Clinical and Operational Lead
Grade:                       Band 8a (Equivalent)
Hours:                       Full Time
Reports to:               Head of Services and Clinical Development
Accountable to:       CEO and Clinical Director



  • The Clinical and Operational Lead will hold managerial, operational and clinical responsibility for the delivery of the HomeLink Healthcare service.
  • Be supported by the Head of Services and Clinical Development, Head of Business Development and CEO and Clinical Director.
  • Responsible for operational budgetary management and for delivering the operational aims and objectives of the service including, performance indicators, targets and clinical standards.
  • Guarantee provision of safe, high quality evidence-based practice and will be accountable for the efficient and effective operational management of the service.
  • May be required to represent the service at Regional and corporate level as and when requested.
  • Undertake PDR’s, supervision and clinical rounds as part of the performance review process for team members as required and contribute towards professional revalidation processes.
  • An essential component of the role is the need to personally maintain clinical competencies required for effective, high quality and evidence based clinical practice. 
  • To promote a culture of positive leadership, maintaining effective communication and ensuring that staff are motivated, listened to and, where required, receive professional advice and support. 



This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:

Clinical Provision

·        Ensure that effective systems are in place to process, prioritise and allocate work, deliver high quality evidence-based care.

·        Effective management and monitoring of caseloads and case mix to ensure effective use of resources.

·        Develop and maintain engagement of team by establishing a meeting infrastructure that will facilitate leadership and support teams managerially.

·        Responsible for the operational management of a virtual ward.

·        Provide support to the service regarding Case finding and Assessments to enable patient flow.

·        Implements and works to ensure evidence-based care / best practice.

·        Working closely with other community health care professionals to ensure best care for patients.

·        Actively participates and contributes to team meetings, handover and MDTs.

·        Initiates health promotion activities, as appropriate, with individuals, patients and carers.

·        Keeps up to date with professional requirements, health care developments, clinical evidence, National Service Frameworks for practice, National and Local priorities.

·        Accountable for own professional actions and recognised own professional boundaries.

·        Responsible for the security, care and maintenance of equipment ensuring standards of infection control and safety are maintained – including equipment loaned to patients.

·        Ensure equity of caseload and workload across clusters of teams.


Quality and Governance

·        Responsible for the health, safety and welfare of staff, clients and visitors.

·        Accountable for the overall Management of incidents, complaints, capability and performance issues, sickness absence management and disciplinary issues with staff.

·        Actively contribute to the service risk register.

·        Monitor Key Performance Indicators and report progress.

·        Participates in risk assessment and promote the safety and well-being of patients, staff and any other persons at all times and assist in ensuring a safe work environment.

·        Ensure that all complaints, untoward incidents, accidents and areas of clinical risk are identified and managed in accordance with the organisation policies.

·        Responsible for the completion of all mandatory training.

·        Monitor the performance and training needs of staff, ensuring all staff have a performance and development review and attend all statutory and mandatory training.



·        Communicate effectively with patients, relatives and carers.

·        Communicate effectively with all professionals concerned with the patient’s care.

·        Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.

·        Anticipate barriers to communication and take action to improve communication.

·        Ensure patient confidentiality is maintained at all times.

·        Report effectively to the team on patient’s progress and performance in relation to the patient goals.

·        Ensure that up to date written and electronic records and activity data are maintained in accordance with Professional Standards.

·        Ensure adequate communication systems exist for staff, managers and partners including GP’s.



·        Operationally manage and have delegated responsibility for the service budget

ensuring services are delivered within the financial envelope.


Service Development

·        Take a strategic view in the development of services with respect to partnership working within and across services, to support clinical staff and managers to enable change.  This includes setting the tone, facilitating strategic discussion, establishing the agendas for action, motivating people and anticipating issues.

·        Ensure the robust collection of data to support and evidence service activity as required by service; Develop and deliver on actions plans whereby data reporting is not robust and targets not achieved.

·        Work with the Head of Services and Clinical Development and Head of Business Development to both review and transform @ Home services considering national and local priorities.

·        Work with the Head of Services and Clinical Development to support the design of an appropriate skill mix for the service to ensure clear roles and responsibilities, staff competence and appropriate staffing levels.

·        Responsible for recruitment and selection of staff within the services.

·        To work together with the Head of Business Development to plan, develop and monitor service delivery including robust development and delivery of service transformation.

·        Assist with the identification and setting of objectives and goals, being clear how outcomes / KPIs can be recognise and measured.

·        Keep abreast of both legislative and national initiatives to ensure they are incorporated within

service delivery.



·        Take responsibility for own development, learning and performance by actively following a programme of continuous professional development.

·        Undertake relevant activities to meet the training objectives identified with your supervisor.

·        Undertake statutory and mandatory training.

·        Keep a record of your timing and clinical development activities.

·        Ensure compliance HLHC policies and guidelines including, but not limited to, basic life support and anaphylaxis, emergency procedures, confidentiality, safeguarding procedures, incident reporting, information governance and lone working.

·        Identify risks involved in work activities and undertake such activities in a way that manages those risks.

·        Support Induction and training needs as required.



They underpin the way we deliver our services and treat those who use our services.

HomeLink Healthcare believes that everyone should have the choice to be treated at home instead of in hospital.

We enable this with our safe, high quality and caring service, supported by technology and our skilled staff, delivering care in the right time and the right place.

Confidentiality and Information Security

As a HLHC employee you will be required to uphold the confidentiality of all records held by the company, whether patients/service records or corporate information.  This duty lasts indefinitely and will continue after you leave the company’s employment.

All information which identifies living individuals in whatever form (paper/pictures, electronic data/images or voice) is covered by the 1998 Data Protection Act and should be managed in accordance with this legislation. This and all other information must be held in line with NHS national standards including the  Records Management:  NHS Code of Practice , NHS Constitution and HSCIC Code of Practice on Confidential Information and should only be accessed or disclosed lawfully.  Monitoring of compliance will be undertaken by the Company. Failure to adhere to Information Governance policies and procedures may result in disciplinary action and, where applicable, criminal prosecution.

Information Governance Responsibilities

As a HLHC employee you are responsible for the following key aspects of Information Governance (not an exhaustive list):

·        Completion of annual information governance training.

·        Reading applicable policies and procedures.

·        Understanding key responsibilities outlined in the Information Governance acceptable usage policies and procedures including NHS mandated encryption requirements.

·        Ensuring the security and confidentiality of all records and personal information assets.

·        Maintaining timely and accurate record keeping and where appropriate, in accordance with professional guidelines.

·        Adherence to the clear desk/screen policy.

·        Only using email accounts authorised by HLHC – e.g., NHSmail etc. These should be used in accordance with the Sending and Transferring Information Securely Procedures and Acceptable Use Policies.

·        Reporting information governance incidents and near misses on the incident portal or to the appropriate person e.g. line manager, Head of Information Governance, Information Security Lead.

·        Only using approved equipment for the use of business.



Clinical governance is a framework through which organisations delivering health and care services are accountable to continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical and other forms of care flourishes.  Employees must be aware that clinical governance places a duty on all staff to ensure that the level of care services they deliver to patients is safe and high quality, and that they follow/comply with HLHC policies and procedures.


Registered Health Professional

All staff who are a member of a professional body must comply with standards of professional practice / conduct.  It is the post holder’s responsibility to ensure they are both familiar with and adhere to these requirements.


Risk Management / Health & Safety

The post holder has a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within the policies and procedures laid down by the company.  Staff are required to observe the Hygiene Code and demonstrate good infection control and hand hygiene.

Employees must be aware of the responsibilities placed on them by the Health & Safety at Work Act (1974) to ensure that the agreed safety procedures are carried out to maintain a safe environment for other employees, patients and visitors.  It is essential to observe strict fire and security precautions at all times.

All staff have a responsibility to access occupational health, other staff support services and/or any relevant others in times of need and advice.

All staff must report accidents, incidents and near misses so that the company can learn from them and improve safety.

Safeguarding Children and Vulnerable Adults Responsibility

HomeLink Healthcare as an employer is committed to safeguarding and promoting the welfare of children and adults at risk of harm and expects all employees to share this commitment by working to relevant safeguarding legislation, multi-agency policies and procedures and Virgin Care policies and guidance. All colleagues working directly with people using our services, will support them to participate in decision making in accordance with the Mental Capacity Act 2005.


Medicines Management Responsibility

Nursing or registered healthcare professionals

Undertake all aspects of medicines management related activities in accordance within the company’s medicines policies to ensure the safe, legal and appropriate use of medicines.

Skilled non-registered staff

Undertake all aspects of medicines management related activities in accordance with the company’s medicines policy where appropriate training has been given and competencies have been achieved.


Policies & Procedures

All Staff will comply with the Companies Policies and Procedures which can be found on the company intranet.



We aim to make our services exemplary in both clinical and operational aspects.  We will show leadership in identifying healthcare needs to which we can respond and in determining the most cost-effective way of doing so.

We recruit competent staff that we support in maintaining and extending their skills in accordance with the needs of the people we serve.  We will recognise the commitment from our staff to meeting the needs of our patients.

The company recognises a “non-smoking” policy.  Employees are not able to smoke anywhere within the premises or when outside on official business.


Equal Opportunities

It is the company’s intention to be an employer of choice and ensure that no job applicants or employees are unfairly disadvantaged on the grounds of gender, disability, race, ethnic origin, colour, age, sexual orientation, religion or belief, trade union membership or any other factors that are not relevant to their capability or potential.  To this end, the company has an Equality and Diversity policy and it is the responsibility of each employee to contribute to its success.


Flexibility Statement

This job description is not exhaustive and may change as the post develops or changes to align with service needs.  Any such changes will be discussed directly between the post holder and their line manager.



Person Specification

Clinical and Operational Lead 

  Essential Desirable
Knowledge Training and Experience Registered Healthcare Professional

Management qualification and/or significant experience working at team leader/ management level


Evidence of continuing professional development (CPD) within general management activities

Mentorship qualification (e.g. ENB 998 or equivalent)

Evidence of post- registration experience, education or training in care of older people, long term conditions, palliative and end of life care

Post graduate qualification

Project management qualification (e.g. Prince) or equivalent experience


Experience and Abilities At least 7 years post registration experience


Evidence of excellent clinical and professional engagement


Significant experience in management of national targets, leading organisational and business change


Experience in preparation and use of complex IT and data systems, presenting complex written and verbal information to groups


Experience of and exposure to performance setting and monitoring


Significant experience and in-depth knowledge of staff management


Significant experience in managing a significant budget, evidencing the relationship between business development and resource management


Demonstrates effective management of conflict


Can demonstrate working across professional and multi-agency boundaries


Extensive experience of working in Community and Acute Services


Ability to operationalise strategies


Understanding of the goals and values of the organisation

Experience of contracting, business planning and policy implementation




Analytical Judgmental

Planning and organisational skills



Information Resources




Communication skills



Physical skills

Ability to work autonomously and be responsible and accountable for own decisions


Ability to reflect and critically appraise own performance


Ability to work under pressure and to tight deadlines


Ability to demonstrate analytical and organisational skills with a clear understanding and knowledge of data analysis development and data management and interpretation


Ability to demonstrate knowledge of the local health economy, recent NHS modernisation policies, strategies and outpatient practice


Highly developed interpersonal and communication skills with individuals and groups to support successful partnership working and engagement


Excellent organisational / prioritisation skills and the ability to meet deadlines, often working with sensitive or contentious information within varying environments


Competent user of MS Word, Excel, Access, PowerPoint and Patient Administration Systems Knowledge and skills in workforce planning, evidencing the ability to engage and fully utilise staff skills and interests Knowledge of the local health economy


Clinical Governance Lifelong learning, professional education and training of self and direct reports


To be able to provide Clinical teams with caseload supervision and assessment

















Personal Qualities

Interpersonal skills






Team/Collaborative working


Effective role model of high standards


Ability to work in a stressful environment and remain calm and focused


Enthusiastic and self -motivated

Team player


Able to work flexibly and respond to changing demands in workload and location

Able to demonstrate a positive approach to handling conflict and difficult situations



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